Phlebotomist II

The Patient Services Representative II (PSR II) serves as the face of the company, interacting directly with patients during routine health visits and life-defining health decisions. This role is responsible for collecting high-quality blood specimens and preparing them for laboratory testing while adhering to established practices and procedures. The PSR II builds trust and confidence by clearly explaining procedures and performing blood draws in a safe, accurate, and professional manner.

Assignments may include a doctor’s office, a patient service center, or other locations based on business needs.

• Perform daily activities accurately and on time under the direction of the area supervisor

• Maintain a safe, professional, and patient-focused environment

• Confidently perform forensic and clinical specimen collection and processing duties

• Verify patient demographic information and obtain patient initials/signature post-venipuncture to confirm correct specimen labeling

• Ensure specimens are labeled in the patient’s presence and accurately reflect patient identification

• Maintain required records and documentation

• Demonstrate leadership behaviors and organizational commitment

• Promote a positive image of the company to patients, clients, employees, and the public

• Ability to deliver quality, error-free work in a fast-paced environment

• Ability to work independently with minimal on-site supervision

• Excellent phlebotomy skills, including pediatric and geriatric collections

• Flexibility to work weekends, holidays, on-call shifts, and overtime as needed

• Commitment to all company policies and procedures, including dress code, health & safety, and Everyday Excellence Guiding Principles

• Strong decision-making skills and sound judgment

• Ability to manage multiple priorities in a high-volume setting

• Superior customer focus with strong communication skills

• Ability to adapt to change and embrace evolving business needs

• Reliable transportation required

• Valid driver’s license and clean driving record, if applicable

• Willingness to travel and work flexible hours across multiple locations with minimal notice

• Required to cover Patient Service Center and In-Office Phlebotomy locations as needed

• High school diploma or equivalent (Required)

• Medical Assistant or Paramedic training (Preferred)

• Phlebotomy certification (Preferred)

  • Required in California, Nevada, and Washington

• 1–3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections

• 2 years of experience in a Patient Service Center environment preferred

• Customer service experience in a retail or service environment highly preferred

• Keyboarding and data entry experience required

• Training locations may vary based on trainer availability