Field Service Engineer

Company: Client (Part of a Leading Diagnostics Organization)
Location: Los Angeles, CA (South) Fully Remote 50% travel - reside in CA, train and work in CA area. If a need requires at another site may need to travel to that state to assist for a few days.
Pay Rate: 41.54

• For over 80 years, the Client has been dedicated to advancing and optimizing laboratories to move science and healthcare forward.

• As part of a leading diagnostics organization, the Client works at the pace of change to improve patient lives with innovative diagnostic tools.

• They are committed to building a culture that celebrates diversity, fosters creativity, and supports meaningful career growth.

The Field Service Engineer plays a vital role in maintaining diagnostic equipment that directly impacts patient health. In this role, you will troubleshoot, maintain, and service diagnostic instruments while engaging with internal and external stakeholders.

• Equipment Maintenance:

  • Troubleshoot, install, and perform preventative maintenance and repairs on diagnostic equipment.

  • Provide excellent and efficient technical service to customers.

• Service Documentation:

  • Maintain accurate service logs and internal records.

  • Manage part orders and adhere to cycle times.

• Systems Utilization:

  • Use tools like OBI, Salesforce, and SharePoint for service call planning and team goals.

• Customer Engagement:

  • Collaborate with internal and external stakeholders to meet service requirements.

  • Assist in training newer Field Service Engineers.

• Associate degree or equivalent military experience.

• 1+ year of experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, or instrumentation.

• Valid driver s license with a good driving record (last 3 years).

• Ability to travel within the assigned geography and periodically for overnight assignments.

• Physical requirements:

  • Lift, lower, and carry up to 50 lbs. unassisted.

  • Frequent bending, stooping, twisting, crouching, pushing/pulling, and prolonged sitting/standing.

  • Good hand, finger dexterity, and ability to reach at all levels.

• 2+ years of advanced troubleshooting, installation, validation, and maintenance experience.

• Technical college background in biomed, engineering, or related fields.

• Proven experience developing positive business relationships that drive customer satisfaction and retention.

• Opportunity to work in a fast-paced, autonomous environment where your contributions make a direct impact.

• Be part of a team focused on improving healthcare one diagnosis at a time.

• Access to professional growth opportunities with the support of a world-class service organization.