Patient Services Specialist

Job Title: Patient Services Specialist
Location: Fort Worth, TX
Duration: 4 Months
Work Schedule: Mon-Fri 8a-5p
 
Top Skills: Bilingual (Spanish) highly preferred, epic exp preferred, customer service exp 1+, Front Desk exp highly preferred
 
Job Summary:
Provides a range of intermediate-level intake and associated administrative services pertaining to patients being admitted to the hospital and/or treatment facility or receiving outpatient services to include obtaining demographic, insurance, and medical information; collecting co-pays and deposits; scheduling follow-up appointments; and ordering diagnostic tests as directed.
 
What is expected (Essential Functions):

• Interviews patients to obtain demographic information.
• Ensures reimbursement for services through verification of insurance eligibility and obtaining insurance authorization within the required time frame.
• Inputs patient registration information into computer registration system and verifies accuracy of information.
• Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities as directed.
• Discusses financial arrangements and issues with patients and/or family members.
• Facilitates patient and information flow by directing patients to correct locations, arranging patient transport, answering incoming telephone calls, and providing clerical support.
• Maintains patient charts; prepares required forms orders and maintains inventory of supplies as required
• Participates in process improvement initiatives.
• Serves as an onboarding resource for new patient services staff.

 Knowledge, Skills and Abilities:

• Knowledge of patient registration procedures and documentation
• Knowledge of medical insurance claims procedures and documentation
• Skill in the use of personal computers and related software applications
• Skill in preparing and maintaining patient records
• Interpersonal and customer service skills
• Verbal and written communication skills
• Ability to obtain patient demographic information and verify insurance eligibility
• The information contained in this job description is intended to describe the essential job functions required of those assigned to this job.
• It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time.