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Job Requirements of Customer Service 1:
-
Employment Type:
Contractor
-
Location:
Boston, MA (Onsite)
Do you meet the requirements for this job?
Customer Service 1
Careers Integrated Resources Inc
Boston, MA (Onsite)
Contractor
Job Title: Customer Service 1
Job Location: Boston, MA
Job Duration: 8-9 Months (possibility of extension)
Payrate: $22.53/ hr on w2
Job Location: Boston, MA
Job Duration: 8-9 Months (possibility of extension)
Payrate: $22.53/ hr on w2
Job Summary:
- This role is not your typical Customer-facing position.
- Closer to a data entry position that supports the customer service team.
- Provide premium customer service experience through professional, timely, and accurate communication and a proactive approach.
- Answer incoming emails and calls from customer service team, account team members, and internal partners.
- Ensure orders are accurately received and maintain them for delivery in line with customer expectations.
- Proactively address issues through problem-solving, collaboration, and escalation.
Required Skills:
- Required 1+ years of SAP/CRP Knowledge.
- Microsoft Outlook, Excel (medium to high understanding), PowerPoint preferred.
- Business Intelligence (BI) System experience nice to have.
- Order Book management nice to have.
- Experience in digital marketplace nice to have.
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