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Job Requirements of Customer Service 1:
-
Employment Type:
Contractor
-
Location:
Boston, MA (Onsite)
Do you meet the requirements for this job?
Customer Service 1
Careers Integrated Resources Inc
Boston, MA (Onsite)
Contractor
Job Title: Customer Service 1
Location: Boston, MA
Duration: 8 + Months
Job Description:
This role is not your typical Customer-facing position.
Closer to a data entry position that supports the customer service team.
Provide premium customer service experience through professional, timely, and accurate communication and a proactive approach.
Answer in- coming emails and calls from customer service team, account team members, and internal partners.
Ensure orders are accurately received and maintain them for delivery in line with customer expectations.
Proactively address issues through problem-solving, collaboration, and escalation.
Required Skills:
Required 1+ years of SAP/CRP Knowledge
Microsoft Outlook, Excel (medium to high understanding), PowerPoint preferred
Business Intelligence (BI) System experience nice to have
Order Book management nice to have
Experience in digital marketplace nice to have.
Location: Boston, MA
Duration: 8 + Months
Job Description:
This role is not your typical Customer-facing position.
Closer to a data entry position that supports the customer service team.
Provide premium customer service experience through professional, timely, and accurate communication and a proactive approach.
Answer in- coming emails and calls from customer service team, account team members, and internal partners.
Ensure orders are accurately received and maintain them for delivery in line with customer expectations.
Proactively address issues through problem-solving, collaboration, and escalation.
Required Skills:
Required 1+ years of SAP/CRP Knowledge
Microsoft Outlook, Excel (medium to high understanding), PowerPoint preferred
Business Intelligence (BI) System experience nice to have
Order Book management nice to have
Experience in digital marketplace nice to have.
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