Analyst I

*Safety Sensitive*
** This is a remote position suitable for all Time Zones
Monday-Friday 8:30a-5:00p EST or Monday-Friday 10:30a-7p EST
*Closed on weekends and major holidays

*Questionnaire*
Please list on top of resume:
-List city/state
-Please list shift preferences
-Will be taking inbound calls for full shift. Call center experience preferred. Please list any experience.

IV Process: 2-3 rounds, on-camera, 30-45 mins per IV.

Colleague Relations is a *** Human Resources Center of Excellence. We are ambassadors of our Company's culture. We strive to promote a positive, healthy working environment. We demonstrate respect, care, and empathy toward all colleagues while applying a fair, balanced approach to resolve policy related colleague concerns.

As an Analyst I supporting Colleague Relations, you will serve as the primary point of contact for our colleagues, offering expert guidance on a broad range of issues and concerns, including but not limited to reasonable accommodation, workforce reduction, colleague performance, attendance and policy interpretation. In this role, you will respond to a significant volume of calls from colleagues seeking guidance. You will provide timely and effective solutions to colleague issues during the initial contact. Additionally, you will provide cross-functional support to other departments as required.

You will accomplish this by:

Serving as first point of contact for our leaders and colleagues by a centralized phone system and perform real time issue spotting to effectively resolve issues/concerns. For issues that require additional research or investigation, documenting all pertinent and relevant call details and consultation provided during the intake and assigning the case to the accurate team for resolution, including assignment of case categorization and priority.
Effectively leveraging resources to achieve first contact resolution and provide proactive support to colleagues.
Assisting with policy interpretation, and the application of *** policies and the Code of Conduct.
Consulting with leaders regarding colleague discipline and performance issues.
Responding to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary.
Responding to general inquiries related to workforce reduction, escalating concerns where appropriate.
Providing cross-functional support to other areas of the business, as appropriate.
Demonstrating empathy, putting people first and inspiring trust with our colleagues
Interacting and effectively influencing colleagues within all levels of the organization
Making sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve
Collaborating cross-functionally to achieve desired outcome
Demonstrating knowledge of current state and federal employment/labor laws and regulations

Required Qualifications:
Leadership experience can substitute for 2+ years of practical experience and understanding in Employee Relations, Labor Relations, or as an HR Generalist.
Preferred Qualifications:
Prior mentoring, leadership, mediation, or consulting experience
Knowledge of current state and federal employment/labor laws and regulations
Solid real time problem solving and decision-making skills
Certifications: PHR/SPHR and/or CP/SCP (SHRM)

Education:
HS diploma/GED required, Bachelors Degree preferred; or equivalent years of work experience may substitute.

Position Summary:

Colleague Relations is a *** Human Resources Center of Excellence. We are ambassadors of our Company's culture. We strive to promote a positive, healthy working environment. We demonstrate respect, care, and empathy toward all colleagues while applying a fair, balanced approach to resolve policy related colleague concerns.

As an Analyst I supporting Colleague Relations, you will serve as the primary point of contact for our colleagues, offering expert guidance on a broad range of issues and concerns, including but not limited to reasonable accommodation, workforce reduction, colleague performance, attendance and policy interpretation. In this role, you will respond to a significant volume of calls from colleagues seeking guidance. You will provide timely and effective solutions to colleague issues during the initial contact. Additionally, you will provide cross-functional support to other departments as required.

Duties:

Serving as first point of contact for our leaders and colleagues by a centralized phone system and perform real time issue spotting to effectively resolve issues/concerns. For issues that require additional research or investigation, documenting all pertinent and relevant call details and consultation provided during the intake and assigning the case to the accurate team for resolution, including assignment of case categorization and priority.
Effectively leveraging resources to achieve first contact resolution and provide proactive support to colleagues.
Assisting with policy interpretation, and the application of *** policies and the Code of Conduct.
Consulting with leaders regarding colleague discipline and performance issues.
Responding to colleague inquiries, escalating to the appropriate team for further review and consultation when necessary.
Responding to general inquiries related to workforce reduction, escalating concerns where appropriate.
Providing cross-functional support to other areas of the business, as appropriate.
Demonstrating empathy, putting people first and inspiring trust with our colleagues
Interacting and effectively influencing colleagues within all levels of the organization
Making sound, constructive business decisions, mitigating risk and adverse exposure to the Company while upholding what is right for the business and the colleagues we serve
Collaborating cross-functionally to achieve desired outcome
Demonstrating knowledge of current state and federal employment/labor laws and regulations

Experience:

Leadership experience can substitute for 2+ years of practical experience and understanding in Employee Relations, Labor Relations, or as an HR Generalist.
Preferred Qualifications:
Prior mentoring, leadership, mediation, or consulting experience
Knowledge of current state and federal employment/labor laws and regulations
Solid real time problem solving and decision-making skills
Certifications: PHR/SPHR and/or CP/SCP (SHRM)

Education:

HS diploma/GED required, Bachelors Degree preferred; or equivalent years of work experience may substitute.