Project Manager

The CE Operations Project/Program Manager will provide high-level operational, financial, and project management support across Customer Engagement Operations. This role manages end-to-end workflow execution for speaker programs, advisory boards, vendor contracting, purchase orders, accruals, cross-functional coordination, and compliance-aligned operational processes.

This role serves as a key liaison between Customer Engagement Operations, Compliance, Finance, Procurement, IT, and external partners. The ideal candidate is highly organized, process-oriented, detail-focused, and comfortable navigating complex enterprise systems in a regulated environment.

• Manage Customer Engagement Operations financial processes, including:

  • Monthly accruals (second and third month of each quarter)

  • Monthly financial reporting

  • Tracking vendor invoices and purchase order status

  • Partnering with Finance on financial submissions

• Submit work orders and change orders through commercial approval systems.

• Review and approve purchase order requests, ensuring accuracy of GL codes, WBS codes, and cost centers.

• Partner with Procurement to secure approvals for engagements exceeding defined financial thresholds.

• Track the purchase order lifecycle and initiate manual PO closures when required.

• Coordinate with IT to complete vendor data security assessments, including privacy and information security reviews.

• Manage the end-to-end venue review process for speaker programs, including:

  • Reviewing and triaging new venue submissions

  • Applying compliance and business rule criteria

  • Maintaining approved and restricted venue lists

  • Requesting system updates and communicating changes to external partners

• Use predefined communication templates to send venue approval or denial notifications to field teams.

• Partner with Compliance to ensure alignment with business rules.

• Identify and recommend process improvements to streamline venue review workflows.

• Support healthcare professional contracting workflows, including process coordination and contract execution steps.

• Manage advisory board financial reporting and accrual submissions to Finance.

• Maintain financial trackers for advisory board and consulting engagements.

• Act as a liaison among Customer Engagement Operations, Contracts, Procurement, IT Security, Finance, and extended operations teams.

• Collaborate with IT Security to maintain up-to-date vendor security documentation.

• Communicate with external partners regarding program updates, venue changes, and data-sharing requirements.

• Ensure compliance across all operational workflows.

• Utilize enterprise systems and tools including:

  • Commercial approval and contracting platforms

  • ERP systems for invoice approvals and PO tracking

  • Workflow management tools for venue submissions

  • Program management systems for speaker and venue data

  • Manual PO closure tools

  • Document management platforms for budgets, security assessments, and operational documentation

• 6+ years of project or program management experience, preferably in commercial operations, medical operations, or compliance-driven environments

• Strong experience in finance operations, including purchase orders, accruals, vendor management, and contracting workflows

• Proven ability to manage multiple concurrent workflows in a fast-paced, cross-functional environment

• Exceptional attention to detail and documentation

• Strong written and verbal communication skills with the ability to produce compliance-ready communications

• Proficiency with ERP systems, workflow tools, and enterprise collaboration platforms

• Experience working within pharmaceutical, biotech, or similarly regulated industries

• Familiarity with speaker programs, healthcare professional contracting, and compliance-driven processes

• Experience supporting field engagement reporting or vendor-driven program data

• Understanding of data privacy and information security assessment processes

• Highly detail-oriented and process-driven

• Strong problem-solving and decision-making abilities

• Comfortable working in ambiguous environments while maintaining compliance

• Ability to manage competing priorities and deadlines

• Collaborative, proactive, and dependable communicator