Senior, Learning & Event Technology Specialist

Job Summary

• We are looking for an energetic, self-directed, and motivated individual to join our Technology Experience & Community group as a Senior LETS Specialist on our AV/IT field engineering team.
• This hands-on role involves installing, configuring, repairing, and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services.
• You will also advise management on emerging technologies, test and verify new solutions, and serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead.
• This position will interface with consultants, integrators, vendors, general contractors, trades, and other partners.

Requirements:

• 8+ years of progressively responsible experience with AV/IT technology in a support role.
• Bachelor's degree required; Masters preferred. (Work experience accepted in lieu of degree)
• Valid driver's license.
• Ability to lift moderately heavy equipment (up to 75 pounds).
• AVIXA CTS or CTS-I certification(s) preferred.

Soft Skills:

• Patience in problem-solving complex technical issues, both over the phone and in person, with diverse customers.
• Ability to learn and support new technology quickly.
• Excellent interpersonal communication and strong customer service skills.
• Ability to work productively in cross-functional teams and independently.
• Ability to maintain control in rapidly changing situations, exhibiting a high level of independent decision-making.
• Willingness to train and share knowledge with other team members.

Offers an Excellent Benefits Package:

• Time Off: Generous time off, paid intersession break, and 13 paid holidays.
• Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
• Tuition Assistance: Competitive tuition assistance program for yourself and family members.
• Transportation: Discounted MBTA pass and additional commuting options.
• Wellness: Programs and classes at little or no cost, including workshops and personal counseling. 
• Culture & Community: Access to discounts or free admission to various city art/cultural institutes around Boston.
• Public Service Loan Forgiveness
• Pet Insurance

Key Skillsets for the Senior LETS Specialist (AV/IT Field Engineering):

Core Technical Skills:

• Crestron programming, troubleshooting, SIMPL, HTML5
• Virtual Control (VC4): programming, loading, setup, Linux
• DSP configuration (Biamp preferred)
• Dante configuration, routing, and setup
• Audio commissioning and sound reinforcement
• AVoIP systems, including QoS configuration
• AV networking fundamentals
• Cable termination and infrastructure work
• RS232 device control
• Lecture capture systems (Echo360 strongly preferred)
• Video streaming technologies & protocols (RTP, RTSP, HLS, RTMP, MPEGDASH, UDP)
• Video codecs (H.264, MPEG2, VP8, ProRes)
• Digital signage platforms (Appspace, Visix)
• Enterprise AV management (Crestron XIO, Fusion)
• Zoom Rooms and Microsoft Teams Rooms installation/configuration
• Media control systems (Crestron, Extron, AMX)
• Matrix switchers, audio/video routing hardware
• Programming/scripting (Perl, PowerShell, Bash, regex)
• Database familiarity (Oracle, MS SQL Server, MySQL)
• Windows and macOS hardware/software support
• Web content management (WordPress)
• Media management systems (Kaltura)
• Remote support tools (Bomgar)
• Networking fundamentals: TCP/IP, LAN/WLAN, HTTP, HTTPS, SMTP, FTP
• Identity/authentication familiarity: LDAP, CAS, Shibboleth

Key Vendors, Platforms & Ecosystems:

• Crestron (control systems, VC4, XIO, Fusion)
• Extron (control, switching, AV hardware)
• AMX (control systems)
• Biamp (DSP)
• Audinate (Dante)
• Zoom (Zoom Rooms)
• Microsoft (Teams Rooms, Windows, SQL Server)
• Appspace / Visix (digital signage)
• Echo360 (lecture capture)
• Kaltura (media management)
• Bomgar (remote support)
• ServiceNow (ticketing)
• Oracle / MySQL (databases)

Soft Skills & Behavioral Competencies:

• Patience and composure when troubleshooting complex issues
• Strong customer service orientation
• Clear, professional interpersonal communication
• Ability to work independently and in crossfunctional teams
• Highlevel decisionmaking in rapidly changing environments
• Willingness to mentor and share knowledge
• Strong documentation and organizational habits
• Professionalism when interacting with faculty, staff, contractors, and vendors

Operational & Organizational Needs:

• Ability to lift up to 75 lbs
• Valid driver’s license
• Onsite presence with occasional evening/weekend/holiday work
• Experience interfacing with:
  • Consultants
  • AV integrators
  • General contractors
  • Electrical trades
  • Vendors and manufacturers
  • Ability to support a large, distributed campus environment
• Comfort working in a matrixed reporting structure
• Maintaining accurate records of incidents, requests, and configurations
• Supporting the full lifecycle of AV/IT systems (design → install → configure → maintain → retire)

Preferred Certifications:

• AVIXA CTS or CTSI
• ITIL Foundations
• Crestron certifications (various)
• Dante Level 2/3 (implied but not stated)