SENIOR, LEARNING & EVENT TECHNOLOGY SPECIALIST, IS&T Classroom Technology Services

Senior LETS Specialist (AV/IT Field Engineering)
Full-Time/Regular
Brookline, MA

Please note: This is an onsite position and may require occasional evening, weekend, and/or holiday hours.

Are you ready to be at the forefront of research and innovation on a vibrant, dynamic campus shaping the future of education? Join the *** Information Services & Technology (IS&T) community in our Learning & Event Technology Services (LETS) group. We are seeking applicants with diverse skills and experience to provide best-in-class AV/IT support to our faculty, staff, and students.

We are looking for an energetic, self-directed, and motivated individual to join our Technology Experience & Community group as a Senior LETS Specialist on our AV/IT field engineering team. This hands-on role involves installing, configuring, repairing, and troubleshooting systems while providing advanced support for a wide range of AV/IT technology and services. You will also advise management on emerging technologies, test and verify new solutions, and serve on multiple service or project teams in various roles such as Subject Matter Expert or Technical Lead. This position will interface with consultants, integrators, vendors, general contractors, trades, and other partners.
Required Skills

Requirements:
8+ years of progressively responsible experience with AV/IT technology in a support role.
Bachelor's degree required; Masters preferred. (Work experience accepted in lieu of degree)
Valid driver's license.
Ability to lift moderately heavy equipment (up to 75 pounds).
AVIXA CTS or CTS-I certification(s) preferred.
Technical Qualifications:
Crestron programming, troubleshooting, Simple, HTML5
DSP Biamp Configuration
Dante Configuration & Setup
Audio Commissioning
AVoIP (Quality of Service)
Virtual Control - VC4 (Programming, Loading, Setup, Linux)
Install/Configure - Zoom/Teams Rooms
AV Networking
Cable Termination
RS-232
Familiarity with enterprise management software (e.g., Crestron XIO or Fusion)
Working knowledge of digital signage solutions (e.g., Appspace)
Experience with ticketing systems (e.g., ServiceNow)
Programming or commissioning experience in professional audio/video integration preferred

Soft Skills:
Patience in problem-solving complex technical issues, both over the phone and in person, with diverse customers.
Ability to learn and support new technology quickly.
Excellent interpersonal communication and strong customer service skills.
Ability to work productively in cross-functional teams and independently.
Ability to maintain control in rapidly changing situations, exhibiting a high level of independent decision-making.
Willingness to train and share knowledge with other team members.

*** Offers an Excellent Benefits Package:
Time Off: Generous time off, paid intersession break, and 13 paid holidays.
Retirement: University-funded retirement plan with full vesting after 2 years of eligible service.
Tuition Assistance: Competitive tuition assistance program for yourself and family members.
Transportation: Discounted MBTA pass and additional commuting options.
Wellness: Programs and classes at little or no cost, including workshops and personal counseling. More information at [