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Job Requirements of IT Desktop Support:
-
Employment Type:
Contractor
-
Location:
Hemlock, MI (Onsite)
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IT Desktop Support
Careers Integrated Resources Inc
Hemlock, MI (Onsite)
Contractor
Job Title: IT Desktop Support
Location: Hemlock, MI 48626
Duration: 12+ months with possible extension
Shift: M-F, 08:00 AM – 05:00 PM
Job Description:
Experience/ Education:
Location: Hemlock, MI 48626
Duration: 12+ months with possible extension
Shift: M-F, 08:00 AM – 05:00 PM
Job Description:
- Must have 1-2 years desktop support experience. Ability to work independently is a required soft skill.
- Perform Active Directory Administration duties.
- Provide limited support for corporate mobile devices.
- Work with cloud applications (Microsoft and 3rdparty)
- Troubleshooting Cisco VPN connectivity.
- Provide remediating and minimizing anti-virus threats.
- Provide remote connection & utilization.
- Perform imaging and deployment of MS workstations.
- Perform asset lifecycle management skills.
- Support various browsers to include (Edge, Chrome, etc.).
- Provide Installation & configuration of various software packages.
- Provide Installation & configuration of Security Software and patching.
- Troubleshoot and install printer installations/ ink replacements.
- Provide divisional support for Mac OS and hardware (rarely).
- Provide End user equipment moves (disconnect/reconnect).
- Performs testing, monitoring, analysis, diagnosis, and resolution of performance, technology,
- and process related problems.
- Work across the media team, corporate events, and IT for meeting support and problem resolution.
- Troubleshoots issues and engaging/assigning to the correct Team/Assignment Group
- Escort IT Vendors for other IT Teams (where permitted)
- Documentation (records) management, on-boarding (Training) of new hires, and provide conference room support.
- Demonstrate flexibility and willingness to change priorities at a moment’s notice.
- Ensure discreet handling of all business and maintains the highest level of confidentiality.
- Provide remote and onsite technical assistance, including smart hands tasks.
Experience/ Education:
- High school diploma is minimum requirement. Associate's degree preferred.
- Prior computer/server/networking hardware experience beyond imaging and deployment.
- Proficient in time management and task prioritization.
- Excellent communication and interpersonal skills.
- Effective organization and planning skills, with ability to handle changing priorities.
- Must be a self-starter, able to work in team environment and motivate others.
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