Office Coordinator

Job Summary:

• This role provides moderate level administrative support.
• Responsible for scheduling and providing somewhat complex information to callers.
• Works under some supervision.
• Problems are routine in nature but may involve more complex decision making than Office Assistant (entry level Admin role).
• Products experience in working with order and structure, prioritizing tasks and managing resources.

Duties and Responsibilities:

• Answer telephones, route, and screen callers, take messages, and provide routine information to callers promptly and courteously.
• Assist with patient services including scheduling appointments, check outs, sending documentation and contacting appropriate stakeholders.
• Respond to inquiries and assist stakeholders according to procedures.
• Manage charts including to prepare, organize, file, retrieve, archive charts and maintain a detailed spreadsheet of charts for referral.
• File and retrieve documents including phone messages.
• Schedule and provide administrative support for meetings, interviews, committees, conferences and calendars including travel/lodging arrangements and catering.
• Oversee and order office supplies for the department.
• Other duties and administrative support projects as assigned.

Required Education:

• High school diploma/GED.

Required Experience:

• At least one (1) year of administrative experience in office or clinical setting.

Languages:

• English( Speak, Read, Write ).

Knowledge, Skills and Abilities:

• Basic knowledge of administrative and office management processes, procedures, principles and best practices.
• Familiarity with medical terminology and protocols.
• Familiarity with HIPAA regulations.
• Basic proficiency with electronic medical record software (EPIC).
• Basic proficiency with word processing software (Microsoft Word).
• Basic proficiency with spreadsheet software (Microsoft Excel).
• Introductory proficiency with presentation software (Microsoft PowerPoint).
• Strong verbal and written communications.
• Strong customer service skills.
• Strong interpersonal skills.
• Solid organizational skills.
• Solid time management skills.
• Basic conflict resolution skills.
• Ability to maintain confidentiality and professionalism.
• Ability to work independently within established guidelines.
• Ability to collaborate with stakeholders at all levels.

Schedule Notes:

• Position is temp to perm and 100% onsite.
• Schedule is Saturdays, Sundays and holidays - (1) 3pm to 11:30 pm shift and (1) 11pm to 7:30 am shift.