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Job Requirements of Communications Dispatch Operator I:
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Employment Type:
Contractor
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Location:
Oklahoma City, OK (Onsite)
Do you meet the requirements for this job?
Communications Dispatch Operator I
Careers Integrated Resources Inc
Oklahoma City, OK (Onsite)
Contractor
Job Title: Communications Dispatch Operator I
Job Location: Oklahoma City, OK
Job Duration: 2-3 Months (Possibilities of Extension)
Shift: Monday - Friday, 8:00am - 4:30pm
Job Summary:
Schedule Hours Per Week: 40.00
Schedule Hours Per Day: 8.00
Schedule Days Per Week: 5.00
Job Location: Oklahoma City, OK
Job Duration: 2-3 Months (Possibilities of Extension)
Shift: Monday - Friday, 8:00am - 4:30pm
Job Summary:
- Under general supervision, performs routine tasks in the operation of answering all incoming calls to the hospital and directing calls to the appropriate department.
- Operates and monitors system wide computer monitoring systems, responds and communicates to others as appropriate, and maintains records.
- Responsibilities listed in this section are core to the position.
- Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position.
- Identifies caller’s needs, obtains/verifies relevant information and routes call to the most appropriate site whether internal or external to Client Medical Center.
- Operates a voice and radio pager system to notify hospital personnel of incoming calls and other related information.
- Updates on call schedules and campus database for Smart web.
- Participates in the facilities emergency notification team, during internal or external emergencies or disasters.
- Receives and dispatches trouble calls to appropriate personnel.
- Learns all emergency codes and assists with emergency communications.
- Logs and maintains appropriate forms.
- Monitors and reports fire alarms.
- Monitors computerized Building Automation System (Client) for possible malfunction of various critical systems such as refrigerators, freezers, air handlers, OR temps, fire panels, generators, and med gas.
- Using the Client, initiates program changes to various HVAC and other critical operating systems and equipment as required.
- Maintains appropriate temperatures and humidity in surgical suites as requested.
- Enters data into computer system regarding work request.
- Responds to emergency situations by notifying appropriate persons.
- Maintains various records and logs including long distant calls, WATTS calls and emergency action information.
- One or more years of customer service experience preferred.
- Must be able to communicate effectively in English to include but not limited to, communication via telephone, overhead paging and in person.
- Must be able to demonstrate a working knowledge of computers and standard office equipment.
- Must be able to communicate effectively with patients, families and hospital staff in accordance with established policies and procedures.
- Must be able to solve problems within established policies and procedures.
- Must demonstrate a positive demeanor.
- Must have good verbal and written communication skills.
- Typing/keyboarding skills sufficient to meet the requirements of the position.
- Must be able to successfully complete additional job related training when required.
- Must be able to function in a team environment.
- Able to work effectively in a potentially high stress situation including emergency situations.
Schedule Hours Per Week: 40.00
Schedule Hours Per Day: 8.00
Schedule Days Per Week: 5.00
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