Patient Registration Rep

Job Title-  Patient Registration Rep
Location - Detroit, MI 
Duration - 3 Months with Possible extension 
Openings - 5 

Work Schedule - There are 2 Shifts availabel -
Day shift: 7:30am – 4pm 
Afternoon shift: 3:30pm – 12am

Duties:
Job Summary:
-Under general supervision, follows standard operating procedures and protocols for all bedside patient registration activities including patient reception, face-to-face check in, preregistration, confirmation of insurance eligibility and cash collections.
-Performs new patient registration; updates registration and insurance information; responds to inquiries from all callers/customers.
-Advocates on the caller/customer behalf to ensure their needs are met.
-Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.

Education:
Required Education:
-High School Diploma.

Skills:
Required Skills & Experience:
-One (1) year of experience related to patient admitting, registration and/or insurance eligibility and verification in a hospital or medical office setting.
-Strong computer skills and working knowledge of Microsoft Office products.
-Ability to meet or exceed core customer service responsibilities, standards, and behaviors effectively over the telephone, in person and in writing with patients, visitors and clinical/non-clinical staff.
-Must be willing to be on your feet for long periods and able to instruct others.
-Ability to perform a variety of tasks in a fast-paced environment with frequent interruptions.

Schedule Notes: •
Candidate will be working in the Emergency Department o Position requires a lot of walking and standing o Patient facing • Candidate should know medical terminology • Patient access/Registration • Self starter, good communication o Willing to learn/ trainable