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Job Requirements of Technical Support Analyst 2:
-
Employment Type:
Contractor
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Location:
Colonial Heights, VA (Onsite)
Do you meet the requirements for this job?
Technical Support Analyst 2
Careers Integrated Resources Inc
Colonial Heights, VA (Onsite)
Contractor
Job Title: Technical Support Analyst 2
Location: Colonial Heights, VA(Onsite)
Duration: likely for 12+months
*Contract to be extended annually beyond June 30, 2025, likely for 12+months
Position Summary:
Skill Matrix:
Location: Colonial Heights, VA(Onsite)
Duration: likely for 12+months
*Contract to be extended annually beyond June 30, 2025, likely for 12+months
Position Summary:
- Skilled in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Skilled in wireless devices.
- Ability to communicate effectively verbally and in writing with individuals. Customer Service skills that include a customer first attitude.
- Position is responsible for agency-specific end user support throughout the Richmond District.
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
- Troubleshoot hardware and software issues.
Skill Matrix:
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, Outlook, SharePoint, MS Office Suite and MS Teams. Required 6 Months
- Skill in troubleshooting tools and managing and administering desktops and wireless devices Required 6 Months
- Strong Customer Service skills that include a customer first attitude. Required 6 Months
- Ability to communicate effectively verbally and in writing with individuals and groups. Required 6 Months
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner Required 6 Months
- Knowledge of computer/mobile device applications and how they operate in an enterprise environment. Experience with creating training documentation. Highly desired 6 Months
- Ability to lift equipment up to 25 pounds Required 6 Months
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