US
0 suggestions are available, use up and down arrow to navigate them
PROCESSING APPLICATION
Hold tight! We’re comparing your resume to the job requirements…
ARE YOU SURE YOU WANT TO APPLY TO THIS JOB?
Based on your Resume, it doesn't look like you meet the requirements from the employer. You can still apply if you think you’re a fit.
Job Requirements of Customer Service Rep II:
-
Employment Type:
Contractor
-
Location:
San Diego, CA (Onsite)
Do you meet the requirements for this job?
Customer Service Rep II
Careers Integrated Resources Inc
San Diego, CA (Onsite)
Contractor
Job Title: Customer Service Rep II
Location: San Diego, CA (Fully Onsite)
Duration: 6 months, possibility of extension
Shift Hours: Standard Shift
Pay range: $22 - $24/hr.
Roles & Responsibilities:
Qualifications:
Location: San Diego, CA (Fully Onsite)
Duration: 6 months, possibility of extension
Shift Hours: Standard Shift
Pay range: $22 - $24/hr.
Roles & Responsibilities:
- Responsible for the timely and accurate data entry and input of customer orders into our Enterprise Resource Planning (ERP) system.
- Enter and accurately process a high volume of daily orders (150–200 daily).
- Initiate customer contact via phone and/or email as needed to verify order information.
- Provide exceptional service to inbound customers over the phone and via email to place new orders and provide availability and delivery information.
- Responsible for the electronic processing and exception handling of electronic orders in the system.
- Consistently meet or exceed productivity and quality expectations to support service targets and surpass customer satisfaction; identify and solve potential roadblocks.
- Confidently navigate multiple system applications to deliver excellent service throughout the order life cycle.
- Run reports generating order entry snapshots to keep the team informed on daily progress and trending versus goals.
- Be an agent of change – listen to ideas, share thoughts, and implement process improvements.
- Escalate customer issues to management.
- Provide ongoing data entry support to the Customer Care Department as needed; assist Associate Customer Service Representatives in addressing customer expectations.
- Identify discrepancies or potential obstacles that could impact on-time delivery and communicate effectively with customers for timely resolution.
- Be the subject matter expert on the intricacies and fulfillment criteria of multiple ordering platforms.
- Be familiar with specific customer needs for various public and private research institutions.
- Properly route or address non-technical customer inquiries regarding delivery information, order status, and invoices.
- Maintain a professional level of privacy regarding confidential customer information.
- Actively participate in daily department meetings, owning metrics and providing insight and solutions to challenges.
- Become eligible to serve as a Qualified Trainer for the team.
- Other projects or responsibilities as may be required.
Qualifications:
- Bachelor’s Degree or equivalent combination of education and experience.
- Proficient knowledge of ERP and CRM systems.
- 2–3 years of applicable Customer Service experience.
- 2–3 years of experience entering high volume of data or orders (150–200 daily).
- 2 years of experience with Enterprise Resource Planning (ERP) systems.
- 2 years of experience with Customer Relationship Management (CRM) systems.
- Proficient experience with EDI order processing.
- Experience with multiple order source platforms.
- A desire to enact change and strive for innovation.
- Proficiency with 10-key.
- Strong computer skills, minimum intermediate proficiency with MS Office programs.
- Ability to work in a dynamic, fast-paced environment.
- Independent self-starter who strives to meet and exceed goals.
- Strong attention to detail – accuracy is essential.
- Proven excellent verbal and written communication.
- Proven track record of de-escalating customer issues with sympathy and empathy.
Get job alerts by email.
Sign up now!
Join Our Talent Network!