Phlebotomist II

The Patient Services Representative II (PSR II) serves as the primary point of contact for patients, representing the face of the organization in both routine healthcare services and life-defining health decisions. This role is responsible for performing high-quality blood specimen collection and preparation for laboratory testing while ensuring patient safety, confidentiality, and accuracy. The PSR II builds trust with patients by explaining procedures clearly and performing venipuncture in a skillful, safe, and professional manner. Assignments may include work at a Patient Service Center, physician office, or other locations based on business needs.

• Perform daily duties accurately and on time under the direction of the Area Supervisor

• Maintain a safe, clean, and professional working environment

• Perform forensic and clinical specimen collection and processing in accordance with established policies and procedures

• Verify patient demographic information and obtain patient initials/signature post-venipuncture to confirm correct specimen labeling in the patient’s presence

• Accurately label, handle, and prepare specimens for laboratory testing

• Maintain all required records, logs, and documentation

• Demonstrate leadership behaviors and commitment to process excellence

• Protect patient confidentiality and ensure data accuracy at all times

• Promote a positive company image to patients, clients, employees, and the general public

• Ability to deliver high-quality, error-free work in a fast-paced environment

• Strong independent work skills with minimal on-site supervision

• Excellent phlebotomy skills, including pediatric, geriatric, and capillary collections

• Ability to handle multiple priorities in a high-volume setting

• Superior customer service and communication skills

• Sound judgment and decision-making skills based on established procedures

• Strong organizational and documentation skills

• Comfortable with change and adaptable to evolving business needs

• Keyboarding and data entry proficiency

• Flexible availability required, including weekends, holidays, on-call shifts, and overtime

• Must be available to work whenever scheduled and remain for the entire assigned shift

• Travel required to multiple locations with minimal notice

• Training locations may vary based on trainer availability

• Must have reliable transportation (bus, Uber, or rideshare services are not considered reliable)

• Valid driver’s license and clean driving record required if applicable

• Candidates must live within a 20–25 minute commute of the assigned work location

• Home city and commute time must be listed on resume

• High School Diploma or equivalent (Required)

• Medical Assistant or Paramedic training (Preferred)

• Phlebotomy Certification (Preferred)

  • Required in California, Nevada, and Washington

• Minimum of 3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections

• At least 2 years in a Patient Service Center environment (Preferred)

• Customer service experience in a retail or service environment (Preferred)

• Previous keyboarding/data entry experience required

The Patient Services Representative II (PSR II) serves as the primary point of contact for patients, representing the face of the organization in both routine healthcare services and life-defining health decisions. This role is responsible for performing high-quality blood specimen collection and preparation for laboratory testing while ensuring patient safety, confidentiality, and accuracy. The PSR II builds trust with patients by explaining procedures clearly and performing venipuncture in a skillful, safe, and professional manner. Assignments may include work at a Patient Service Center, physician office, or other locations based on business needs.

• Perform daily duties accurately and on time under the direction of the Area Supervisor

• Maintain a safe, clean, and professional working environment

• Perform forensic and clinical specimen collection and processing in accordance with established policies and procedures

• Verify patient demographic information and obtain patient initials/signature post-venipuncture to confirm correct specimen labeling in the patient’s presence

• Accurately label, handle, and prepare specimens for laboratory testing

• Maintain all required records, logs, and documentation

• Demonstrate leadership behaviors and commitment to process excellence

• Protect patient confidentiality and ensure data accuracy at all times

• Promote a positive company image to patients, clients, employees, and the general public

• Ability to deliver high-quality, error-free work in a fast-paced environment

• Strong independent work skills with minimal on-site supervision

• Excellent phlebotomy skills, including pediatric, geriatric, and capillary collections

• Ability to handle multiple priorities in a high-volume setting

• Superior customer service and communication skills

• Sound judgment and decision-making skills based on established procedures

• Strong organizational and documentation skills

• Comfortable with change and adaptable to evolving business needs

• Keyboarding and data entry proficiency

• Flexible availability required, including weekends, holidays, on-call shifts, and overtime

• Must be available to work whenever scheduled and remain for the entire assigned shift

• Travel required to multiple locations with minimal notice

• Training locations may vary based on trainer availability

• Must have reliable transportation (bus, Uber, or rideshare services are not considered reliable)

• Valid driver’s license and clean driving record required if applicable

• Candidates must live within a 20–25 minute commute of the assigned work location

• Home city and commute time must be listed on resume

• High School Diploma or equivalent (Required)

• Medical Assistant or Paramedic training (Preferred)

• Phlebotomy Certification (Preferred)

  • Required in California, Nevada, and Washington

• Minimum of 3 years of phlebotomy experience, including pediatric, geriatric, and capillary collections

• At least 2 years in a Patient Service Center environment (Preferred)

• Customer service experience in a retail or service environment (Preferred)

• Previous keyboarding/data entry experience required