Phlebotomist I

The Patient Services Representative I (PSR I) serves as the primary point of contact for patients, representing the company with professionalism and care. This role involves collecting high-quality blood samples, preparing specimens for laboratory testing, and ensuring a safe, accurate, and positive patient experience. The PSR I builds trust with patients by clearly explaining procedures and performing collections in a skilled, safe, and efficient manner while maintaining strict confidentiality.

• Perform daily activities accurately and in a timely manner under the direction of the area supervisor
• Maintain a safe, clean, and professional work environment
• Collect and process clinical and forensic specimens following established procedures
• Ensure proper documentation and record-keeping
• Provide excellent patient care and customer service
• Promote a positive image of the organization to patients, clients, and the public
• Demonstrate organizational values and leadership behaviors

• Ability to deliver high-quality, error-free work in a fast-paced environment
• Strong ability to work independently with minimal supervision
• Excellent phlebotomy skills, including pediatric and geriatric collections
• Flexibility to work weekends, holidays, overtime, and on-call as needed
• Strong attention to detail and commitment to confidentiality
• Proficiency in data entry and basic computer skills

• High school diploma or equivalent (required)
• Medical assistant or paramedic training (preferred)
• Phlebotomy certification (preferred; required in certain states)

• Minimum 6 months of relevant experience (required)
• 1+ year of phlebotomy experience (preferred)
• Customer service experience in a retail or service setting (preferred)
• Experience with data entry and keyboarding (required)