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Job Requirements of Sales Support Specialist:
-
Employment Type:
Contractor
-
Location:
Waukesha, WI (Onsite)
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Sales Support Specialist
Careers Integrated Resources Inc
Waukesha, WI (Onsite)
Contractor
Job Title: Sales Support Specialist
Job Location: Waukesha, WI
Job Duration: 11-12 Months (possibility of extension)
Shift: Monday - Friday, 8am - 5pm, 1st shift
Job Summary:
Job Location: Waukesha, WI
Job Duration: 11-12 Months (possibility of extension)
Shift: Monday - Friday, 8am - 5pm, 1st shift
Job Summary:
- The Sales Support Specialist is responsible for driving daily field sales operations efficiency and accuracy by providing administrative and tactical support to the field sales teams.
- Administrative support includes but is not limited to quote creation/edits, processing orders, change orders and concession workflow creation and closure, as well as analytical work.
- Act as liaison and partner with field sales team to meet commitments and resolve issues
- Assist with funnel management, quote creation, change orders, concessions and non-standard terms requests
- Timely document creation and distribution to sales team to meet customer commitments
- Coordinate workflow closures across all functional teams
- Proactively resolve and escalate issues across functions when necessary
- Collect, consolidate and disseminate information from / to all team members to ensure knowledge sharing and execution for assigned function
- Drive commercial compliance by supporting legal escalation workflow activities.
- Support any audits necessary including assisting with revenue risk mitigation during quarter close activities.
- Engage in special projects to drive or improve business performance
- Drive continuous improvement on all related processes to ensure standardization and simplification
- Enable team culture and drive organization to improve customer / client satisfaction levels and responsiveness.
- 2 years experience in customer service or field support role.
- Proficient in use of Microsoft Office (specifically Outlook, Excel, Word, PowerPoint) with speed and accuracy.
- Excellent verbal and written communication.
- Ability to work under pressure a Product tight deadlines, getting work right the first time. High level of telephone and customer care skills.
- Time management skills with the ability to work with accuracy and minimum of supervision.
- Excellent organizational, project management and time management skills, including multi-tasking and ability to prioritize to meet aggressive deadlines.
- Ability to problem solve and drive issues to resolution.
- 2 years working experience in commercial field.
- Familiarity with Client's commercial processes (ITO & OTR).
- Familiarity with Client's products and offerings.
- Ability to quickly adapt in an environment where priorities change frequently.
- Excellent interpersonal, team and influencing skills.
- Dependable, reliable, responsible, dedicated, committed.
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