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Job Requirements of Scheduling Assistant:
-
Employment Type:
Contractor
-
Location:
Lancaster, PA (Onsite)
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Scheduling Assistant
Careers Integrated Resources Inc
Lancaster, PA (Onsite)
Contractor
Job title: - Scheduling Assistant
Location: - Lancaster, PA
Duration: - 12 Months
Job description:-
Location: - Lancaster, PA
Duration: - 12 Months
Job description:-
- Serve as central point of contact for all incoming customer calls/emails
- Address customer questions/concerns as much as possible
- Delegate to appropriate individual/group if unable to address
- Log customer calls and report out weekly
- Assist schedulers with proactive customer contacts throughout job scheduling process
- Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
- Schedule customer appointments, issue reminders/confirmations
- Maintain log of all communications to report out weekly
- Provide other schedule assistance as needed
- Assist in creating work packets
- Assist in processing bundled job cards
- Remove job holds once verified
- Create IVR appointments
- Assist in WO close out
- Schedule temp disconnects
- Investigate property damage claims and schedule work if client liability is determined
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