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Job Requirements of Technical Support 2:
-
Employment Type:
Contractor
-
Location:
Salem, VA (Onsite)
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Technical Support 2
Careers Integrated Resources Inc
Salem, VA (Onsite)
Contractor
Title: Technical Support 2
Location: Salem, VA (Onsite)
Contract: 8+ Months (Possibility of Extension)
Interview: In Person Only
*candidates local to the Roanoke/Salem, VA area required
*candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
*the contract to be extended annually beyond June 30, 2025, likely for 6-12+ months
*MUST possess a valid driver's license and have a clear driving history - will drive state vehicle
Position Description:
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Job Description:
Location: Salem, VA (Onsite)
Contract: 8+ Months (Possibility of Extension)
Interview: In Person Only
*candidates local to the Roanoke/Salem, VA area required
*candidate will be required to work ONSITE daily M-F 8-5pm, NO exceptions, working with end users within the assigned district
*the contract to be extended annually beyond June 30, 2025, likely for 6-12+ months
*MUST possess a valid driver's license and have a clear driving history - will drive state vehicle
Position Description:
Position will primarily focus working with field staff with new technology and support of devices. Work with staff to be innovative with technology to perform daily job functions.
Job Description:
- Extensive skill in the use of Microsoft Desktop products including but not limited to Windows, SharePoint, MS Office Suite and MS Teams.
- Skill in troubleshooting tools and managing and administering desktop and laptop computers as well as wireless devices.
- Ability to communicate effectively verbally and in writing with individuals and groups.
- Experience working with help request tracking and reporting tools.
- Strong Customer Service skills that include a customer first attitude.
- Position is responsible for agency-specific end user support throughout Salem District Client.
- Provides troubleshooting, problem management and escalation of issues to resolve and communicate resolution to customer concerns in a timely manner.
- Troubleshoot hardware and software issues.
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