Senior Site Specialist

Job Summary:

• The position is focused primarily on laboratory support services within company core offerings of order entry, order management, operating customer procurement systems, stockroom services, material handling, and receiving.

Duties and Responsibilities:

• Use the company or customer's inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting.
• Perform laboratory services such as order delivery, autoclaving, cleaning and deconning lab space, and biological waste processing.
• Analyzes/maintains/reconcile various customer and company reports to ensure partner requirements are met.
• Follow work processes as outlined by our written procedures.
• Listens to customer concerns, effectively addresses issues with a goal of resolution within established timeframe, and proactively communicates with supervisor, any customer concerns and/or potential problems.
• Engages in process improvement activities.
• May perform other responsibilities as assigned by management.
• May need to be cross trained.
• Assists in organizing the staff and workload to meet or exceed productivity performance standards for company.
• May assist in the cross training of associates and the training of new hires.
• Performs workflow with the team in support of contractual obligations and in line with established standard processes.
• Acts as subject matter expert to answer customer and sales representative’s questions and resolve problems.

Education:

• High School Diploma, college degree preferred.

Required Skills & Experience:

• 2-3 years of equivalent experience, preferably within a laboratory setting or services.
• Demonstrated customer service, verbal, and written communication skills.
• Minimum of 1 years detailed oriented work experience in a GMP regulated environment.

• Possesses the interpersonal skills to be able to collaborate with various levels of company personnel & customers.
• Knowledgably operate handheld scanners and perform data entry function.
• Demonstrates computer proficiency and possess intermediate skills in Microsoft Office suite of software.
• Uses organizational skills to multi-task and meet due dates as needed.
• Works primarily at customer sites, which may require working independently.
• Work areas may include spaces where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.).
• Working knowledge of MS Office.
• MS Word skills required: templates, styles, headers, working with cross referencing figures, tables, and sections.
• Ability to work effectively independently as well as part of a cross functional team.
• Ability to relate and work well with people.
• Excellent organizational skills.
• Attention to detail.
• Ability to multi-task and work well under pressure.
• Cleaning labs.
• Manage inventory effectively.
• Time management skills.
• Liability and accountability.

• Ability to execute under pressure with short turnaround times.
• Ability to speak, write, and use all office equipment including scanner and printer, phone, computer, etc.
• Regular use of fine motor skills.
• Ability to lift and/or move objects that weigh more than 30 pounds.
• Regularly required to stand, walk, stoop, kneel, crouch or crawl.
• Specific vision abilities required for this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust and focus.
• Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, full Tyvek hood, facemask, hair nets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.