Epic Administrator

Title: Epic Administrator
Location: Tulsa, OK 74136
Duration: FT/Permanent
Shift/Schedule: 8:00 AM 5:00 PM, MondayFriday (On-call support required 24/7, including after-hours and weekends)

Duties:
Job Summary: The Epic Client Systems Administrator installs and maintains Epic client system servers and applications, supporting production, reporting, disaster recovery, training, and non-production environments while ensuring system performance, security, backups, high availability, and compliance with Epic best practices for hardware and software configuration.

Job Responsibilities:
Install and maintain Epic client system servers and applications.
Monitor server performance and troubleshoot issues.
Apply hot fixes, security updates, and service packs.
Maintain Epic client systems backups and verify restores.
Manage system security and user access.
Manage and maintain environments serving production, reporting, disaster recovery, training, and non-production needs.
Test failover procedures for high availability.
Participate in capacity planning exercises to ensure adequate system resources.
Follow Epic best practices for hardware and software configuration.
Participate on project teams as a key contributor.
Coordinate issues with Epic and maintain relationship management with Epic.
Build and implement Epic client systems servers and applications in support of health system requirements.
Document configurations, procedures, and system architecture.
Establish development guidelines to maintain optimum performance.
Advise information services management in the creation of development guidelines.
Review existing solutions and recommend new procedures and processes.
Adhere to enterprise change management procedures per IS policy.
Make configuration upgrades.
Identify impact of enhancement requests.
Assist customers in identifying and resolving problems.
Serve as escalation point for complex client systems issues.
Facilitate timely resolution of application defects and issues.
Develop procedures under approved policy structure.
Provide users with high quality service and system expertise.
Analyze, create, and deliver reports as assigned.
Establish guidelines for hardware standards to maintain adequate performance.
Propose and implement enhancements to improve system performance, reliability, and data integrity.
Review hardware for performance issues.
Identify and perform routine maintenance to ensure high performance.
Recommend backup schedules and strategies.
Set up and regularly monitor backups as specified.
Adhere to enterprise disaster recovery policies and procedures.
Perform restores from backup.
Research and recommend security and data access strategies.
Configure user access based on approved policy, user roles, and responsibilities.
Work with security and internal audit to comply with corporate security standards.
Audit data access as scheduled or requested.
Perform capacity planning for hardware and software support initiatives.
Assess impact of and recommend solutions based on current and future data volume needs.
Allocate and reallocate database resources.
Design database system architecture to meet performance needs.
Research and recommend database strategies to management.
Assess and recommend vendor tools for enterprise databases.

Required Skills & Experience:
One (1) to Two (2) years of related experience.
Detail-oriented and able to work independently as well as part of an integrated team.
Strong interpersonal skills.
Strong written communication skills.
Strong verbal communication skills.
Strong analytical skills.
Strong troubleshooting skills.
Strong organizational skills.
Strong planning skills.
Demonstrated working knowledge of MS Windows Server OS concepts, design and tuning in a virtual environment, backup and recovery strategies, and high availability design and management.
Demonstrated healthcare operational knowledge.
Experience with Microsoft Windows OS commands and scripting.
Experience with managing Citrix platform.

Required Education:
Bachelors Degree in Business Management, Information Systems, or a related field.

Required Certifications: Epic Client Systems Administrator Certification (required at time of submission).

Skills & Abilities:

• Strong Epic Hyperspace client support including deployment, upgrades, and troubleshooting.
• Ability to resolve client-side issues including performance, connectivity, printing, and access.
• Experience with Citrix, VMware Client, or VDI environments.
• Strong coordination of after-hours maintenance and Epic upgrades.
• Cross-functional collaboration with infrastructure, network, security, and database teams.
• Strong technical documentation skills including runbooks, standards, and troubleshooting guides.
• Ability to perform root cause analysis and participate in incident and problem management.
• Experience with ServiceNow or similar ITSM tools.
• Ability to test and validate Epic updates and enhancements.

Restricted States: Alaska, California, Colorado, Connecticut, Washington DC, Hawaii, Massachusetts, Nevada, New York, Oregon, Vermont, Washington.