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Job Requirements of Eligibility Associate Representative:
-
Employment Type:
Contractor
-
Location:
Nashville, TN (Onsite)
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Eligibility Associate Representative
Careers Integrated Resources Inc
Nashville, TN (Onsite)
Contractor
Job Title: Eligibility Associate Representative
Job Location: Nashville, TN 37228 (100% Remote)
Job Duration 03+ months (Possibility of extension)
Job Summary:
DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
POSITION REQUIREMENTS:
Job Location: Nashville, TN 37228 (100% Remote)
Job Duration 03+ months (Possibility of extension)
Job Summary:
- Customer Service SR Representative effectively handles inbound calls from Client Medicare customers that are interested in changing from one Client plan to another.
- The successful candidate will be able to interact appropriately and efficiently with customers using excellent interpersonal and listening skills, critical thinking, and problem solving skills.
- The ability to use computer-based resources in a highly effective manner to educate and provide accurate responses to inquiries is crucial for success.
DUTIES AND RESPONSIBILITIES:
- Inbound calls from current customers seeking support to change to another Client Medicare product
- Place outbound calls to customer to cross talk into another Client Medicare product
- Maintain detailed knowledge of all products and procedures
- Responds to all customers in a professional and courteous manner
- Participates in meeting and/or committees as needed.
- Maintain active license and appointment in all Client Medicare markets
- Value all aspects of diversity
- Exercise strict confidentiality in all matters
QUALIFICATIONS:
- Adaptable, flexible, and ability to manage through change
- Goal oriented and personally accountable; resourceful and self-directed
- Demonstrated communications (written and verbal), interpersonal skills and fosters a team environment
- Excellent listening and interpersonal communication skills
- Ability to effectively organize, prioritize, multi-task and manage time.
- Demonstrated accuracy and productivity in a changing environment with constant interruptions.
- Demonstrated ability to analyze information, problems, issues, situations and procedures to develop effective solutions.
- Able to offer options and educate callers when appropriate
POSITION REQUIREMENTS:
- Minimum 1 year of experience working in a high volume call center environment
- Insurance sales, Medicare Advantage preferred
- Accurate data entry skills and attention to detail
- Experience analyzing and solving customer problems required
- Excellent verbal and written communication skills.
- Intermediate or Advance proficiency in Microsoft Office Suite; high level capacity to multitask independently and on a computer
- Proven ability to work independently as well as a productive member of a team
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