Phlebotomist II

The Patient Services Representative II (PSR II) serves as the face of the company to patients, supporting both routine healthcare visits and life-defining health decisions. This role is responsible for performing high-quality blood collection and specimen processing while ensuring patient safety, accuracy, and confidentiality. The PSR II builds trust with patients by explaining procedures clearly and performing venipuncture in a safe, skillful, and professional manner.

This position demonstrates leadership behaviors, process excellence, and superior customer service. Assignments may include a doctor’s office, patient service center, or other locations based on business needs.

• Perform daily duties accurately and on time under the direction of the Area Supervisor

• Maintain a safe, professional, and patient-focused environment

• Perform forensic and clinical specimen collection and processing following established procedures

• Verify patient demographics and obtain patient initials/signature post-venipuncture to confirm correct tube labeling

• Ensure specimens are labeled in the patient’s presence

• Maintain accurate records and documentation

• Uphold confidentiality and accuracy of patient information

• Promote a positive company image to patients, clients, employees, and the public

• Demonstrate leadership behaviors and organizational commitment

• Ability to deliver quality, error-free work in a fast-paced environment

• Ability to work independently with minimal supervision

• Excellent phlebotomy skills, including pediatric, geriatric, and capillary collections

• Strong organizational skills and ability to manage multiple priorities

• Sound judgment and decision-making based on established procedures

• Superior customer service and communication skills

• Ability to adapt quickly to change and embrace business needs

• Flexible availability required, including weekends, holidays, overtime, and on-call shifts

• Travel required to multiple locations with minimal notice

• Training locations may vary based on trainer availability

• Must be punctual and remain for the entire scheduled shift

• Excessive absenteeism or tardiness will result in termination

• Must have reliable personal transportation (rideshare, bus, or being dropped off is not acceptable)

• Valid driver’s license and clean driving record required if applicable

• Must be able to travel between Patient Service Centers and in-office phlebotomy locations

• High school diploma or equivalent (Required)

• 3 years of direct phlebotomy experience required