Application Technical Specialist I

Job Title: Application Technical Specialist I

Location: 935 Douglas Pike, Smithfield, RI 02917
Duration: 6+ Months
Shift: Mon-Fri, 8-hour shift

Schedule & Training

• Standard Shift: Mon-Fri, 8-hour shift
• Shift Variability: May fluctuate for night/day projects and different time zones
• Training: Paid, 5 days/week onsite, within 8 AM – 8 PM window

Position Summary

This is a temporary contractor role in a Technology Rollout Call Center. Assignments involve taking or making calls for multiple technology projects and providing first-level troubleshooting support to contractors/vendors on-site implementing hardware.

• Take calls from technicians/vendors/contractors implementing technology in stores (not a typical customer call center).
• Receive calls through a queue; outbound calls may be required.
• Update tracking applications and perform system validations.
• Provide updates via email, Excel, etc., when not handling calls.
• Handle multiple technical rollout projects simultaneously, including evening/night implementations across different time zones.
• Paid training is 5 days a week onsite; training shifts vary within 8 AM – 8 PM.
• Advanced notice provided for any shift changes.

Duties & Responsibilities

• Provide on-site field technicians first-level technical support for troubleshooting issues during technology implementation/upgrades.
• Ensure project implementation protocols are followed.
• Handle multiple technical rollout projects simultaneously, adjusting to different shifts as required.
• Receive full training and handbook for each project, along with necessary systems/application access.

Qualifications & Requirements

• Education: Minimum High School Diploma or GED
• Experience: At least 1 year of relevant work experience

Skills:

• Clear, accurate, and tactful verbal and written communication
• Basic troubleshooting and problem-solving
• Working knowledge of Microsoft Outlook, Word, and Excel (preferred)
• IT hardware installation experience (preferred but not required)

Additional Notes:

• Job is onsite in RI, 4–5 days/week
• Must be able to work multiple projects simultaneously
• Flexibility to adjust shift times for project needs
• Candidates with diverse IT hardware and technology implementation experience are considered

Assessment & Verification

• Must have verifiable High School Diploma or GED
• Prior CVS/Aetna work experience: No

Candidate Screening Questions

1. Job is onsite in RI – What is your location?
2. Job is 4–5 days in the office – Can you work onsite?
3. Can you work multiple projects simultaneously?
4. Are you willing to adjust shift times as project demands change?