Phlebotomist II - 1st Shift

The Patient Services Representative II (PSR II) serves as the frontline representative to patients, providing high-quality service and care. The PSR II performs skilled phlebotomy procedures, prepares specimens for lab testing, and ensures accurate documentation while maintaining a safe and professional environment. This role requires a high level of patient interaction, organizational commitment, and adherence to confidentiality standards.

• Perform both clinical and forensic specimen collection (venipuncture, capillary, pediatric, and geriatric).

• Explain procedures and build trust and confidence with patients.

• Accurately label specimens in presence of the patient and confirm patient identification.

• Ensure quality and error-free work in a fast-paced environment.

• Maintain required documentation and records.

• Perform data entry and patient verification processes.

• Follow established procedures and guidelines for specimen handling and safety.

• Support quality assurance and continuous improvement initiatives.

• Uphold company policies, including dress code, safety guidelines, and performance principles.

• Promote a positive image to patients, peers, clients, and the public.

• Demonstrate leadership behaviors and adaptability to change.

• High school diploma or equivalent required.

• Preferred: Medical assistant or paramedic training.

• Phlebotomy certification preferred (required in CA, NV, and WA).

• Minimum 5+ years phlebotomy experience required.

• Inclusive of pediatric, geriatric, and capillary collections.

• Minimum 2 years in a Patient Service Center preferred.

• Customer service experience in retail or healthcare environment preferred.

• Keyboarding and data entry proficiency required.

• Excellent phlebotomy skills across all age groups.

• Ability to work independently with minimal supervision.

• Strong organizational skills; capable of managing multiple priorities.

• Superior customer service and communication skills.

• Ability to make sound decisions based on established procedures.

• Flexibility to work weekends, holidays, on-call, and overtime.

• Willingness to travel and cover multiple locations with minimal notice.

• Reliable transportation.

• Valid driver's license and clean driving record (if applicable).

• Training location flexibility based on trainer availability.