Phlebotomist (Traveler)

Job Summary:
The Patient Services Representative (PSR) serves as the primary point of contact for patients and represents the organization with professionalism and compassion. This position is responsible for performing high-quality blood collections and specimen processing while ensuring patient comfort, safety, and confidentiality. The PSR follows all company policies, laboratory protocols, and regulatory requirements to ensure accuracy and compliance.

• Perform venipuncture, capillary, and butterfly blood draws on patients of all ages, ensuring proper identification, labeling, and specimen integrity.

• Verify patient identity, confirm demographic details, and obtain signatures post-collection to ensure accurate specimen labeling.

• Prepare, process, and transport specimens according to laboratory protocols and safety guidelines.

• Create a welcoming and professional environment by building patient trust, explaining procedures clearly, and maintaining confidentiality.

• Perform both clinical and forensic specimen collection and documentation accurately and efficiently.

• Maintain required logs, records, and documentation in compliance with CLIA, HIPAA, and OSHA standards.

• Ensure adherence to infection control procedures and maintain a clean, organized, and safe work area.

• Demonstrate leadership behaviors through accountability, teamwork, and process excellence.

• Support multiple collection sites or patient service centers as business needs require.

• Follow company policies regarding dress code, safety, and attendance, maintaining a professional image at all times.

• Communicate effectively with patients, supervisors, and healthcare staff to ensure smooth workflow and excellent customer service.

• Minimum 2–3 years of recent phlebotomy experience, including pediatric and geriatric draws.

• Proven ability to deliver accurate, error-free work in a fast-paced clinical or laboratory environment.

• Strong organizational, multitasking, and time management skills.

• Ability to work independently with minimal supervision while maintaining high-quality standards.

• Flexible availability, including weekends, holidays, and potential overtime or on-call assignments.

• Reliable transportation to assigned worksites (personal vehicle required; public transit/rideshare not accepted).

• Valid driver’s license and clean driving record (if applicable).

• Strong interpersonal and communication skills, demonstrating professionalism and empathy.

• Commitment to patient confidentiality, safety, and excellence in service.

• May be assigned to a hospital, physician office, or patient service center, depending on business needs.

• Must be punctual, reliable, and capable of covering multiple locations on short notice.

• Training locations may vary based on trainer availability.

• Location: Northern Light Hospital (NLH)

• Pre-employment Requirements: Drug screen and credentialing (no physical required).

• Attendance Policy: Excessive tardiness or absenteeism will result in termination.