Consumer Service Operations Representative 2

Consumer Service Operations Rep - WAH position****
Temp for 6 months with possible ext., but not guaranteed***
Bilingual mandatory
Prefer candidates in Florida
No travel required
call center experience needed

The Consumer Service Operations Representative 2 is responsible for the daily activities across multiple service functions area. The Consumer Service Operations Representative 2 performs varied activities and moderately complex administrative/operational/customer support assignments. Performs computations. Typically works on semi-routine assignments.

The Consumer Service Operations Representative 2 may perform installation, implementation, client support, client services, client administration, customer service, enrollment and eligibility, claims processing, and call center operations. Investigates and settles claims and customer service issues. Decisions are typically focus on interpretation of area/department policy and methods for completing assignments. Works within defined parameters to identify work expectations and quality standards, but has some latitude over prioritization/timing, and works under minimal direction. Follows standard policies/practices that allow for some opportunity for interpretation/deviation and/or independent discretion.

Required Qualifications
3 years of customer service experience, including typing/data entry
Excellent verbal, listening and written communication skills
Aptitude for quickly learning and navigating new technology, systems and applications
Proficient in Microsoft Office Outlook and Word
Must be passionate about contributing to an organization focused on continuously improving consumer experiences

Preferred Qualifications
Associate's or Bachelor's Degree
Previous healthcare experience
Previous inbound and/or outbound call center experience