Customer Service Representative III

Job Title: Customer Service Representative III
Location: Waukesha, WI 53188
Contract: 1+ Year (Possible of extension)

Shift: 1st Shift (Standard Hours)
 
Roles and Responsibilities:
Role Summary/Purpose:
Associate drives solutions for customers needing parts for medical equipment during standard business hours.
 
Essential Responsibilities:

• Perform professional customer call handling and communication.
• Find and execute part order solutions for the Global Parts and Repair Solutions, and Inside Sales.
• Deliver part solutions within the required global compliance guidelines
• Optimize all cycle time elements associated with the order fulfillment process.
• Act independently in a self-directed manner.
• Directly place orders with internal and external suppliers.
• Leverage computer tools and on-line databases to determine best actions to take on orders.
• Perform special operations required to manually fulfill orders when key data systems are undergoing maintenance.
• Take action with other cross-functional teams including distribution, transportation, customs, order processing, asset planning, and repairable teams.
• Create commercial invoices for some international orders when necessary.
• Communicate accurate order status with field service teams, customers, and internal teams before passing orders to the next shift or responsible coordinator.

 
Qualifications/Requirements

• Customer communications and problem solving experience
• Parts logistics and global systems understanding
• Demonstrated team player that is effective working independently in a complex environment
• Experience with Microsoft Office and Oracle applications

 
Desired Characteristics

• Associated Degree or equivalent experience
• Oracle application experience
• Proven strong customer advocate
• Working knowledge of customs processes
• Demonstrated Product Structure knowledge