SMB Implementation Admin Support Role

Title: SMB Implementation Admin Support Role
Location: Mason OH - Hybrid - 2-3x a week in Mason Office
Contract: 2+ Months and Possibility of Extension
Work hours: 8:30AM 4:30PM ( Flexible)

GENERAL FUNCTION:
Fix excel membership files, Group Portal client setup and email transition letters.
This includes a significant level of interaction with our external customers.
Other responsibilities include routine and advanced administrative support as well as project/process management.
This position is expected to be a team player who acts as a role model for other staff by demonstrating high-level performance, taking a leadership role and maintain the utmost professional demeanor and highest level of confidentiality and trust.

SUMMARY OF KEY ROLE(S) AND ESSENTIAL JOB FUNCTIONS:
Provide support to the Client Service Team to create client presentations, industry events/conferences, etc.
This will include the coordination of client visits to our facility.
Responsible for routine correspondence, travel arrangements, maintaining calendars, organizing and scheduling meetings, coordinating special events and answering calls.
Uses independent knowledge and judgment to complete assignments consisting of numerous steps that vary in nature and sequence.
Researches data and prepares response for requesting person/department.
Communicates data in a clear and concise manner to the requester and may recommend appropriate action to be taken.
Develops, generates, and updates reports (routine and non-routine) to assist management in making decisions (i.e. renewal status reports).
Completes and updates appropriate records and files.
Performs special projects as requested by management.
Ensures confidentiality of privileged information.
Personally respond to requests for information concerning office procedures.
Determine which requests to be handled by management, professional staff or other department.
Review outgoing materials and correspondence for internal consistency with approved procedures and ensure appropriate authorization is obtained.
Develop and maintain non-routine reports (i.e., reference).

Specific Skills Needed:
Top 3-5 mandatory and/or minimum requirements
Typing Proficiency: Fast and accurate typing skills are crucial for entering large volumes of data efficiently.
Attention to Detail: Ability to spot errors and ensure data accuracy is essential.
Basic Software Knowledge: Proficiency in software like Microsoft Excel, Google Sheets, and database management systems.
Time Management: Capability to prioritize tasks and manage time effectively to meet deadlines
Communication Skills: Ability to communicate effectively with team members and understand instructions clearly.

Top 3-5 desirable attributes/qualifications?
Data Management: Familiarity with organizing and managing data, including sorting and categorizing information.
Data Validation: Skills in checking data for consistency and correctness
Understanding of Data Formats: Knowledge of different data formats (e.g., CSV, XML) and how to handle them.