Phlebotomist II

The Patient Services Representative II (PSR II) is a frontline ambassador of our company, responsible for collecting quality blood specimens and ensuring exceptional patient experiences. This role requires excellent phlebotomy skills, professionalism, and a commitment to accuracy, confidentiality, and safety. PSR IIs may work in doctor’s offices, Patient Service Centers (PSC), or other healthcare settings as business needs require.

• Perform blood collection (venipuncture, capillary draws) with a high level of accuracy and care for patients of all ages, including pediatric and geriatric.

• Prepare and process specimens for laboratory testing following established protocols.

• Verify and label specimens in the presence of patients, confirming patient identity and ensuring proper documentation.

• Maintain a clean, safe, and professional work environment at all times.

• Accurately enter and verify patient data; maintain required logs and records.

• Travel to multiple locations as needed with short notice to provide coverage.

• Provide exceptional customer service, ensuring a positive experience for every patient.

• Demonstrate leadership behaviors and commitment to company policies, safety guidelines, and core values.

Education:

• High School Diploma or equivalent required.

• Medical Assistant or Paramedic training preferred.

• Phlebotomy certification required in CA, NV, and WA; preferred in other states.

Experience:

• Minimum 3 years of phlebotomy experience, including pediatric, geriatric, and capillary draws.

• At least 2 years of experience in a Patient Service Center or similar healthcare environment preferred.

• Prior customer service or retail/service industry experience is a plus.

• Proficient in data entry and keyboarding.

Skills:

• Strong phlebotomy and specimen handling skills.

• Ability to work independently with minimal supervision.

• Superior customer focus and communication skills.

• Ability to manage multiple priorities in a high-volume setting.

• Comfortable with change and adaptable to shifting business needs.