Business Analyst I

Title: Business Analyst I
Location: Houston TX - Onsite
Contract: 6 Months and Possibility of Extension

Have Skill (Top 3):
Communication, phone skills, customer service Self-starter, demonstrates initiative and works under minimal supervision; analytical/attention to details, ability to meet deadlines, MS Office
Demonstrated skill in project management, including planning, organizing, and coordinating work assignments to effectively meet tight and/or multiple deadlines, handling multiple tasks simultaneously, and in managing
conflicting priorities and demands

Responsibilities
Audits the Coupa supplier changes and reviews transactions for compliance with established policies and procedures on an as needed basis.
Must be comfortable with calling suppliers, establishing trust, and ensuring suppliers follow up on requested information to ensure suppliers receive payment, and/or update their data information as requested.
Responds to internal or external issues and resolves, tracking the resolution
Monitors overall workflow to ensure timely completion of projects and daily work requirements and meets defined customer service level agreements
Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.
Recommends changes, updates, and processes for continuous improvement in areas of expertise.
Meets established daily/weekly metrics
Resolves issues arising from internal department functions, or as brought forth by internal or external customers.
Tracks issues to resolution within department and in partnership with other groups.
Assists with special projects within assigned department or as part of cross-functional teams as required or assigned.

Prior applicable job experience:
Demonstrated skills in Customer Service; Issue Resolution; Time Management

Please describe what the system or business function that this individual will be supporting, designing, or developing?
Coupa Oracle Service Now Outlook
Concur Please list programs, software, tools, or systems this resource will use.
May require intermediate skills in Microsoft Office Suite as well as general business and/or accounting systems and subject matter knowledge applicable to the department assigned.
This knowledge may include, but not be limited, basic accounting processes and procedures, project management, training within areas of expertise, and strong analytical skills and communication skills.