US
0 suggestions are available, use up and down arrow to navigate them
What job do you want?

Apply to this job.

Think you're the perfect candidate?
Apply Now

Dental Customer Service

Careers Integrated Resources Inc Nashville, TN (Onsite) Contractor
Job Title: Dental Customer Service
Location: Nashville, TN (Hybrid)
Duration: 5+ Months (Possibility of Extension)
Shift: Standard
 
Hybrid role ( 3 days in office and 2 remote).
Job Summary:
  • This can be a Hybrid role ( 3 days in office and 2 remote). We will require local candidates.
  • Bilingual French / English is a must.
  • Candidate will be taking calls from Canada dental facilities to assist with product orders, troubleshooting and to answer general questions around the dental products they have purchased.
  • I would like to see someone with Order Processing Software experience and SAP would be a big plus.
 
Dental Customer Service Job Description
  • Take inbound customer service calls and provide accurate, satisfactory answers to Dental Professional questions and concerns in both English and French
  • Take ownership to determine customer’s requirements and recommend appropriate solutions.
  • Effectively multitask while engaging with customers on the phone by properly utilizing resources and tools to drive a one call resolution.
  • Enter orders accurately and efficiently utilizing our order entry tool and applications. Properly upsell and cross sell products.
  • Effectively complete warranties, exchanges and returns in a timely manner.
  • Properly process account payments including credit and debit memos submissions.
  • Properly de-escalate situations involving dissatisfied customers, offering assistance and support towards an acceptable resolution through effective questioning and troubleshooting.
  • Properly utilize tools and resources and stay abreast of updates and information to complete daily work tasks.
  • Nurture and maintain relationships with existing and potential customers to drive Net Promoters and Most Often Recommended.
  • Maintain a professional work environment and relationships with customers and colleagues by adhering to behaviours and culture.
  • Maintain service level agreements and customer satisfaction by adhering to schedule, breaks and lunch while following departmental guidelines for time off requests.
  • Log in and available for shift start and throughout shift end. Multi-task to minimize use of ACW and AUX to complete tasks.
  • Properly log in and out of the phone and payroll systems for compliance with company and state laws.
  • May work directly with customers to promote products and solutions to generate and qualify leads to find new sales opportunities.
  • May work cross functionally on projects to drive customer satisfaction.
 
You're the right fit if:
  • Associate’s, bachelor’s degree or equivalent combination and/or relevant business experience preferred
  • Desire to advance your career (sales, marketing, etc.)
  • Experience working in a high-volume contact/call centre environment.
  • Handling escalated customer facing phone calls and emails.
  • Professional customer service skills (written and oral).
  • Understanding of CRMs to include internal applications/tools to document phone calls.
  • Strong PC skills, including experience using Excel, Office, and Outlook.
  • Must be able to work within a Team environment, performance-based culture.
  • Excellent phone skills.
  • Peer-to-peer coaching support or guidance a plus.
  • Ability to multitask while engaging with customers on the phone.
  • Ability to determine customer’s requirements and recommend solutions.
  • Ability to use technology but not limited to Skype, Genesys, Teams, Salesforce, SAP, Microsoft suite, etc.
 
 
Get job alerts by email. Join Our Talent Network!

Job Snapshot

Employee Type

Contractor

Location

Nashville, TN (Onsite)

Job Type

Customer Service

Experience

Not Specified

Date Posted

01/23/2025

Job ID

25-35725

Apply to this job.

Think you're the perfect candidate?
Apply Now