Customer Service Support Representative

Job Title: Customer Service Support Representative
Location: Cumberland, RI 02864 (Onsite, Mon - Fri)
Duration: 6 Months+ (Contract With possibility of Extension)

Pay Rate: $18/hr. on W2

Shift: Full-Time, 8:30 AM – 5:00 PM, Monday to Friday
 
Key Candidate Requirements (Must Have on Top of Resume):

• Confirm understanding that this role is ONSITE in Cumberland, RI, 5 days a week
• Confirm reliable transportation to the worksite
• Include candidate’s current location and time zone on the resume

 
Position Summary:
This is a support role in a call center environment but without taking inbound calls. The candidate will be responsible for data entry, managing mail, organizing correspondence, and entering receipts into internal systems with hands-on training provided. The role requires working independently with minimal supervision and handling multiple tasks effectively.
 
Key Duties:

• Data entry and processing within internal systems (accounting and disclosure applications)
• Opening and organizing mail and correspondence
• Assisting with insurance verifications and processing paperwork related to patient prescriptions
• Supporting order processing, insurance coverage verification, and coordinating patient service documentation
• No direct customer calls, but may assist in follow-ups and internal communications
• Maintain compliance with HIPAA regulations and other relevant standards

 
Candidate Experience:

• Minimum 1 year of customer service or call center experience (high-volume environments preferred)
• Proficient in Microsoft Outlook, Word, Excel
• Basic alpha-numeric data entry skills with strong attention to detail and accuracy
• Understanding of insurance (Medicare, Medicaid, third party vendors) is a plus
• Experience in healthcare or insurance industry preferred but not mandatory
• Ability to multitask and work independently
• Strong communication and organizational skills

 
Screening Questions:

• Do you understand this role is onsite in Cumberland, RI, Monday through Friday, 8:30 AM to 5:00 PM?
• Do you have reliable transportation to get to the worksite consistently?
• Are you comfortable working independently with minimal supervision?
• Do you have experience with data entry and using Microsoft Office (Outlook, Word, Excel)?
• Do you have any experience with insurance verification or healthcare-related customer service?
• Can you multitask and handle multiple responsibilities simultaneously?
• Are you able to work in a HIPAA-compliant environment with attention to confidentiality?

 
Additional Notes for Candidates:

• No travel required beyond daily commute.
• The role is safety sensitive.
• Hands-on training provided for internal systems.
• This position requires excellent data entry skills and attention to detail.