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Job Requirements of Senior Scheduler:
-
Employment Type:
Contractor
-
Location:
Bernards, NJ (Onsite)
Do you meet the requirements for this job?
Senior Scheduler
Careers Integrated Resources Inc
Bernards, NJ (Onsite)
Contractor
Job Title: Senior Scheduler
Location: Basking Ridge, NJ 07920 (Onsite)
Duration: 3 months contact on W2 with high possibility of extension based on performance and business needs
Pay Range: $20 to $22.86/Hour on W2
Shift Timing: 9AM to 5PM EST
Job Summary:
Essential Duties:
Associate s degree.
Qualifications:
Location: Basking Ridge, NJ 07920 (Onsite)
Duration: 3 months contact on W2 with high possibility of extension based on performance and business needs
Pay Range: $20 to $22.86/Hour on W2
Shift Timing: 9AM to 5PM EST
Job Summary:
- Provides initial and ongoing agency contact with individuals, agencies, vendors, and institutions inquiring about the agency s services and arranges for the placement of appropriate home health aides.
- Supports communication with other administrative staff to coordinate care for the agency clients. Serves as the lead scheduler responsible for complex cases and interacts with the APCS billing team members as it relates to service schedule.
- Supervisory Responsibilities: Trains new Administrative Service Coordinators on EMR system, scheduling processes, and acts a mentor.
Essential Duties:
- Receives and screens requests for home health aide services.
- Contact families, agencies, or other referral sources to obtain supplemental information regarding potential client s needs.
- Explains to the agency s services and policies customers.
- Refers service requests outside the Product of APCS services to the appropriate community resources which may best meet the inquirer s needs.
- Requests information regarding the client s health insurance coverage when appropriate and assists with keeping the client advised and updated on the status of their insurance coverage.
- Follows a caseload of clients determined by the Office manager. Coordinates client coverage issues with other coordinators.
- Maintains information about each client, including their initial referral, billing information, the aide s schedule, and updates notes on each client in APCS EMR.
- Schedules aid for the assigned caseload and enters schedules.
- Notifies the case manager of aide changes which necessitate supervision.
- When service is terminated, ensures all parties are notified and invites chart closure procedure.
- Documents aide-specific work history/ problems, tracks call outs, tardiness, and make recommendations to the Business office coordinator for employee discipline and education as needed, to discuss performance issues.
- Communicates aide status requests, notifies the office Manager via e-mail with details of the concern and recommended actions to be taken.
- Notifies the billing office of changes in billing status and notes in EMR.
- Coordinates with the case managers and Clinical Manager to promote efficient response to client s request for service.
- Participates in agency planning activities and performance improvement activities, as needed.
- Obtains report from evening and weekend on-call staff and follows-up on issues not resolved during off-hours.
- Give report to staff on-call in the evening and on Fridays, in preparation for the weekend.
Associate s degree.
Qualifications:
- At least one year s experience in Home Care, particularly with scheduling or related duties.
- Experience with customer service.
- Must possess exceptional oral communication skills.
- Organizational and computer skills.
- Ability to multitask and operate multiple software programs at one time.
- Able to relate to the public and others courteously and effectively by telephone.
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