Representative I - Pharmacy Advisor

Job Summary:

• The role of Pharmacy Advisor Rep I on the Pharmacy Advisor team, a specially developed, clinical program for Client Caremark is to provide support to members and/or prescribers, and Pharmacists assisting members and/or prescribers, regarding the disease state(s) supported by the program.
• Through the use of sophisticated modeling and systems, we are able to identify members who meet the desired counseling opportunity criteria.
• Representatives will be making outbound calls to patients (and fielding return inbound calls) in which the Pharmacy Advisor Rep I will assist patients in refilling medications.
• Rep I may also, as necessary, transfer a member with clinical questions to a consulting Pharmacist.
• The Pharmacy Advisor Rep I will be responsible for educating the member on the value and purpose of the program, client-related messages as well as identifying ways to help with medication ordering process and medication cost savings opportunities.
• Besides assisting with inbound and outbound calls, the Pharmacy Advisor Rep I will also support requests received via fax with the potential, based on business needs, of cross-training to support other clinical services.

Education & Experience:

• High School diploma or GED.
• Minimum of 1 year in a customer service or call center environment (call center type environments preferred, if doctors office then anything below managing 75 calls/day would not translate to similar environment).
• Computer experience is required with proficiency in Microsoft Outlook, Word and Excel.
• Experience in a health care setting or insurance industry is a plus, including knowledge of basic insurance and third party terms and medical terminology.

Required Skills:

• Must have effective and empathetic communication style in managing inbound calls and communications with clients and team members.
• Basic alpha numeric data entry skills with attention to accuracy and quality is essential.
• Intermediate math skills are required with attention to detail and quality essential.
• Ability to work with people in a team environment while meeting individual performance goals.
• Must be able to read and interpret policies, procedures and instructions.
• Effective organizational skills and ability to prioritize a fluctuating workload and competing priorities is essential.
• Bilingual Spanish speakers encouraged.