Phlebotomist III - Floater

The Patient Services Representative III (PSR III – Floater) serves as the primary face of the organization for patients receiving routine or diagnostic care. This role is responsible for performing high-quality, accurate blood collection and specimen processing while ensuring a professional, safe, and supportive patient experience.

• Perform venipuncture and capillary blood collections, including pediatric and geriatric patients
• Prepare and process specimens for laboratory testing following established procedures
• Verify patient identity and ensure accurate labeling in the patient’s presence
• Maintain accurate records, documentation, and compliance with all protocols
• Provide clear explanations of procedures to patients to build trust and confidence
• Maintain a safe, clean, and professional work environment
• Deliver excellent customer service in a high-volume setting
• Adapt to staffing needs, including travel between multiple locations and flexible scheduling

• Work independently with minimal supervision
• Maintain accuracy and efficiency in a fast-paced environment
• Demonstrate strong judgment and adherence to procedures
• Support multiple priorities and changing assignments as needed
• Represent the organization professionally to patients, staff, and the public

• High school diploma or equivalent (required)
• 3+ years of phlebotomy experience (including pediatric, geriatric, and capillary draws)
• Experience in a patient service center preferred
• Strong customer service experience preferred
• Data entry/keyboard proficiency required
• Phlebotomy certification preferred (required in some states)
• Medical assistant or paramedic training preferred

• Flexible availability (weekends, holidays, on-call, overtime as needed)
• Reliable transportation and valid driver’s license (if applicable)
• Ability to travel between sites with short notice
• Must follow all company policies, safety standards, and dress code