Desktop Support Technician

8:00am to 4:30pm Monday Thru Friday. On site - Main Office 490 Mississippi St. Pay range: $35-$43/hr.
Duties:

• Provide courteous, professional, and timely support for workstations, software, and peripherals in a Microsoft networked environment.
• Install, configure, diagnose, repair, maintain, and upgrade all PC hardware and equipment to ensure optimal performance.
• Perform device lifecycle management, including imaging, deployments, break/fix support, and hardware/software upgrades.
• Troubleshoot hardware, software, applications, and network issues; analyze problems and implement accurate, timely resolutions without defaulting to reimaging.
• Support enterprise applications including Microsoft 365 Suite (Outlook, Teams, OneDrive, OneNote, SharePoint, browsers).
• Support AV equipment, scanners, tablets/iPads, VOIP/cellular phones, and medical devices.
• Provide end-user assistance, guidance, and training as needed, ensuring clear communication with both technical and non-technical users.
• Prioritize tasks effectively based on ticket urgency, patient impact, and overall business priorities.
• Maintain professionalism, positive attitude, and composure under frequent interruptions, high-pressure situations, or healthcare/clinical settings.
• Work independently with minimal guidance, demonstrating initiative, consistent follow-through, and strong organizational skills.
• Document work thoroughly and accurately, ensuring proper tracking, reporting, and resolution of tickets.
• Exhibit reliability, professionalism, and a strong work ethic in all interactions and responsibilities.

Skills:

• Desktop Engineering & Hardware Support: Proven experience in imaging, deployments, hardware lifecycle management, and break/fix support in enterprise environments (Windows 10/11).
• Modern Device Management: Hands-on proficiency with Intune / Modern MDM, including configuration, compliance policies, application deployment, and AD integration. SCCM experience is a plus.
• Enterprise Applications: Strong knowledge of Microsoft 365 Suite (Outlook, Teams, OneDrive, OneNote, SharePoint, browsers).
• Technical Troubleshooting & Critical Thinking: Ability to diagnose and resolve complex hardware, software, and network issues using vendor tools and structured troubleshooting methods, without relying on reimaging by default.
• AV & Peripheral Support: Experience with AV systems, scanners, tablets/iPads, VOIP/cellular phones, and medical device connectivity.
• Independent Work & Initiative: Able to work autonomously, take direction, document work accurately, and follow through to resolution.
• Professionalism & Customer Service: Excellent communication with technical and non-technical users, maintains composure under pressure, and consistently demonstrates reliability, professionalism, and a strong work ethic.
• High-Urgency / Healthcare Environment Experience: Comfortable supporting clinicians and medical devices in hospitals or similarly high-pressure settings where uptime is critical.

Education:

Required:

• 5+ years of hands-on technical assistance experience in enterprise desktop engineering, resolving issues with laptops, desktops, tablets/iPads, peripherals, AV equipment, VOIP/cellular phones, and medical devices.
• Demonstrated experience supporting enterprise applications, including Microsoft 365 Suite (Outlook, Teams, OneDrive, OneNote, SharePoint, browsers).
• Hands-on experience with Intune / Modern MDM (configuration, compliance, application deployment, AD integration).
• Ability to travel to Twin Cities-based Client locations as needed; occasional travel to Greater MN locations.
• Background in healthcare, clinical, or other high-urgency environments.

Preferred:

• Industry certifications such as CompTIA A+, Microsoft Certified Desktop Support Technician (MCSDT), or Microsoft Certified Professional (MCP).