Phlebotomist II

The Patient Services Representative II (PSR II) serves as the primary point of contact for patients, supporting both routine healthcare needs and critical, life-defining health decisions. This role is responsible for collecting high-quality blood specimens and preparing them for laboratory testing in accordance with established policies and procedures.

The PSR II interacts directly with patients, creating an atmosphere of trust and confidence by clearly explaining procedures and performing specimen collections in a safe, accurate, and professional manner. This position demonstrates leadership behaviors, process excellence, and a strong commitment to confidentiality and accuracy of patient information. Assignments may be in a physician’s office, Patient Service Center, or other locations as business needs dictate.

• Perform clinical and forensic specimen collection and processing following established practices and procedures.

• Draw blood specimens skillfully, safely, and accurately, including pediatric, geriatric, and capillary collections.

• Verify patient demographic information and initials.

• Obtain patient signature post-venipuncture to confirm specimens were labeled in the patient’s presence and contain correct identifying information.

• Perform daily activities accurately and on time under the direction of the area supervisor.

• Maintain required records and documentation.

• Ensure compliance with all company policies, procedures, and safety standards.

• Maintain a safe, clean, and professional work environment.

• Demonstrate leadership behaviors and organizational commitment.

• Promote a positive company image to patients, clients, employees, and the public.

• Deliver superior customer service through clear, respectful, and transparent communication.

• Ability to produce high-quality, error-free work in a fast-paced, high-volume environment.

• Ability to work independently with minimal on-site supervision.

• Strong organizational skills with the ability to manage multiple priorities.

• Sound judgment and decision-making based on established procedures.

• Proficient keyboarding and data entry skills.

• Demonstrated ability to embrace change and continuously improve processes.

• Knowledge of business operations and commitment to customer focus.

• Flexible availability required, including weekends, holidays, on-call shifts, and overtime.

• One Saturday per month required.

• Willingness to travel and work flexible hours across multiple locations with minimal notice.

• Training locations may vary based on trainer availability.

• Reliable transportation required.

• Valid driver’s license and clean driving record, if applicable.

• High school diploma or equivalent (required).

• Medical training (Medical Assistant or Paramedic) preferred.

• Phlebotomy certification preferred; required in California, Nevada, and Washington.

• 1–3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections.

• Minimum of 2 years of experience in a Patient Service Center environment preferred.

• Customer service experience in a retail or service setting highly preferred.

• Previous keyboarding and data entry experience required.