Phlebotomist I

The Patient Services Representative I (PSR I) serves as the primary point of contact for patients, representing the face of the company. This role is responsible for collecting high-quality blood specimens and preparing them for laboratory testing while following established procedures. The PSR I creates a professional, safe, and reassuring environment for patients, explaining procedures clearly and performing specimen collection accurately and skillfully. The role requires strong attention to confidentiality, accuracy, and process excellence, while demonstrating leadership behaviors and organizational commitment.

• Perform clinical and forensic blood specimen collection following established practices and procedures

• Provide clear explanations to patients to create trust and confidence

• Ensure specimens are prepared correctly for laboratory testing

• Deliver safe, accurate, and skillful phlebotomy services for patients of all ages, including pediatric and geriatric

• Perform daily work activities accurately and on time under the direction of the area supervisor

• Maintain required records, documentation, and data entry

• Ensure compliance with confidentiality and patient information standards

• Maintain a safe, clean, and professional work environment

• Demonstrate leadership behaviors and process excellence

• Promote a positive image of the organization to patients, clients, employees, and the public

• Ability to produce high-quality, error-free work in a fast-paced environment

• Ability to work independently with minimal on-site supervision

• Strong customer service skills

• Excellent phlebotomy skills, including pediatric and geriatric collections

• Proficiency in keyboarding and data entry

• Flexible schedule required

• Must be available for weekends, holidays, on-call shifts, and overtime as needed

• High school diploma or equivalent (Required)

• Medical training such as medical assistant or paramedic training (Preferred)

• Phlebotomy certification (Preferred; Required in California, Nevada, and Washington)

• Minimum of 6 months phlebotomy experience (Required)

• One or more years of phlebotomy experience (Preferred)

• Customer service experience in a retail or service environment (Preferred)