Insights Governance Manager

Job Title: Insights Governance Manager
Location: Smyrna, GA 30080
Duration: 3+ Months contract (Possible Extension)

Important Note:

• Required to use personal laptop for work, as the client will not be supplying any equipment.
• This role is only until 07/10 to cover a leave.

 
Will Perform:

• Raising POs when requested.
• Initiating TPAs when requested.
• Monitoring/triaging a shared inbox during US office hours (i.e., check queries aProductst FAQs, and if no template answers available, respond with holder).
• Crossmatching and updating information across databases.

 
Primary Purpose / Regulatory Responsibilities:
This Market Research Governance role is responsible for supporting the global Market Research Governance processes, and the controls and reporting related to these processes. This role directly supports the Integrated Insights teams that work within those processes and provides guidance to colleagues outside of Integrated Insights who occasionally initiate market research programs.
This role is a member of the Global Insights Excellence Team and works primarily with US and Europe based members across the Global Integrated Insights Team.
 
Responsibilities:

• Acts as a central resource and subject matter expert to ensure that market research programs (MRPs), and other Integrated Insights projects are managed according to current approved policies and procedures.
• Trouble-shoots questions and issues with the Market Research System; assists MR Project Leads and stakeholders as they navigate projects through the MR SOP and the Market Research System.
  • Project Leads are responsible for managing projects through the Market Research System; the MR Governance Manager provides support and troubleshooting.
• Triaging queries shared in the MR Governance mailbox.
• Checks in with Insight Leads and Managers to understand their acute and general governance needs and proactively shares feedback and enhancement opportunities with Insights Governance Leads.
• Validates that compliance-related tasks and documentation are completed accurately and on time through ad hoc and scheduled reviews.
• Interacts with Insights Governance staff and related work procedures.
• Validates that all projects are initiated in the required market research system, that documents are loaded to the system, and that the system is maintained up to date on all projects.
• Assists with any necessary off-line documentation needs.
• Assists with any necessary reviews and filings with Legal teams.
• Maintains support resources for MR Leads.
• Coordinate Third Party Agreements (TPAs) for Integrated Insights projects, primarily for EU and other non-US projects. US ANFs are primarily handled by the US Commercial Data Operations Team (CDO); troubleshoot with CDO staff as necessary.

 
Market Research Procurement, Contracting, and PO Management:

• Acts as a central resource to support effective and efficient Market Research Procurement, Contracting, and PO management.
• Support and troubleshoot market research sourcing activities with Insights project leads and the Procurement team.
• Manage Integrated Insights SOWs through final signatures.
• Initiate Purchase Requisitions and Purchase Order completion for Integrated Insights projects.

 
Integrated Insights Project Budget Control:

• Ensure that up-to-date project finances are reflected in the established project tracking reports so that Project Leads and Business Units can manage their budgets.
• Support PO accruals as necessary.
• Seek ways to streamline budget management activities, with the goal of increased automation and minimal (or zero) manual administration.

 
Project Tracking Support:

• Troubleshoot project information accuracy within the established Project Portfolio Management system (e.g., Asana).

 
Competencies:
Project Management:

• Consistently able to manage multiple projects and assignments simultaneously, within established timeline SLAs, and quality expectations.
• Able to manage external vendors to accomplish the same.

 
Short Term / Operational Thinking:

• Demonstrates a bias for action, and the ability to deliver operational results and effectiveness on a day-to-day basis.
• Proactive.
• Effective at managing and delivering work to a conclusion; does not leave loose ends.
• Able to anticipate needs and issues and act to address without having to be specifically asked.

 
Teamwork:

• Able to work within dynamic, multi-disciplined teams.
• Comfortable contacting and requesting information from individuals and teams at various levels.
• Able to work with others, understand their needs and proactively take over assigned tasks.

 
Problem Solving:

• Logical and structured thinking; detail oriented.
• Solves problems/issues with creativity, speed and flexibility, based on direction and guidance provided by responsible managers and compliance policies.
• Anticipates questions that will arise and is prepared to respond with appropriate information or next steps required to address issues.
• Learns quickly and is able to apply learnings quickly.

 
Compliance Mindset:

• Comfortable escalating issues as necessary based on a thorough understanding of in-Product compliance procedures.
• Able to understand and follow procedures.