Coordinator I - Associate Eligibility Consultant

****In Office position********

Our contingent workforce plays a critical role in working with our new and existing Medicare member clients to process enrollments and various other requests. The position will work in accordance with the Center for Medicare/Medicaid Services (CMS) guidelines to ensure regulatory compliance takes place. This position requires a strong focus around accurate and timely customer support to ensure member enrollment. Key Responsibilities are as follows:


Responsibilities:
Identifying and processing different types of documents and routing them to the correct area for processing.


Processing returned mail and updating members addresses

Meet monthly established quality and productivity goals on a consistent basis
Follow work instructions regarding enrollment tasks


Experience:
Basic skills in MS Excel, MS Word and Outlook

Position Summary:

The Enrollment Coordinators play a critical role in working with our new member clients to determine eligibility and perform various enrollment activities. Enrollment Coordinators interface with both individual plan members and employer group and requires a strong focus around accurate and timely customer support to ensure client enrollment and retention. The Enrollment Coordinator II reports directly to the Enrollment Supervisor.

Duties:

Develop fixture and merchandise layouts that accurately reflect required product mix based on store location and clientele. Includes identifying stores within a growing number of cluster definitions (i.e., ethnicity, affluence, geography, etc.) that ultimately drive automated product replenishment. Independently prioritize and manage scheduled assignments to insure on-time project completion. Analyze, prioritize and summarize data, and compare to company standards in such a way that identifies opportunities on a store specific basis. Interact with Regional Sales Manager to confirm store specific analysis (e.g., sales, competition, ethnicity of clientele, etc.) in an effort to maximize individual store profit; and to confirm product mix, category adjacency and service issues as they relate to customer needs. Support corporate expense control by managing the impact of layout changes relative to established budget guidelines. Advocate alternative approaches, as needed, and communicate incremental Product of work and added cost to field management and project partners. Work with the Construction team and outside vendor architects to develop innovative merchandising solutions for atypical store locations.

Experience:

At least 1 years of overall related experience of Center for Medicare/Medicaid Services (CMS) guidelines for Medicare Part D enrollment processes or previous work experience in regulatory environment Dependable/Responsible/Accountable Excellent spoken and written communication skills Capable of managing through transition, while fostering a positive team environment Confident in decision making ability within strict timelines Exceptional prioritization and organizational skills Acts with integrity and uses sound judgment in dealing with confidential information

Education:

Verifiable High School diploma or GED required; Bachelors Degree in Marketing preferredd