Computer Support Associate II - Infrastructure

Position Title




Infrastructure Engineer



Additional Information:

This is for one, 1st shift position (7 am to 3:30 pm) - will work ONSITE

Some travel between other facilities in the area using personal vehicle is possible

Visa sponsorship is not available, now or in the near future, for this position



Job Description:

Provide onsite deskside support to the Olathe, KS location through performing the following duties



Job Duties:

Performs/monitors standard processes or operations that are highly stable and/or relatively consistent in how to fix.



TYPICAL EXAMPLES: imaging computers, replacing printer toner, disposing of outdated assets, and resolving trouble tickets from ServiceNow queues.

Documents recording and/or distributing information. Has some breadth, depth and/or frequency of interaction with external contacts. Typical examples include updating assets in Asset Center, following KB articles for problem resolution, and following unit specific processes.

Responsible for effective e-mail communications and ability to create and maintain basic

documents/records:



TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports --customer information updates exterior ship orders --inventory, maintenance or other service records--handling standard facilities administration requests

Responsible for recognizing problems with the processes/operations supported. Is responsible for resolving those problems with pre- established and documented solutions. Is responsible for reporting to others those problems that fall outside the Product of established procedures.

Maintains equipment, supplies, data supporting processes or operations. Typical examples includes scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers.

Applies some technical knowledge in the support of processes or operations TYPICAL EXAMPLES: --understanding basic printer operations to replace toner and pickup rollers, performing trouble shooting by following KB article to resolve end user tickets.



Job Requirements:

Knowledge of computing and networking concepts and fundamentals

Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions.

Knowledge of computer security policies and a general overall knowledge of computer security concepts.

1 year or more IT experience preferred, but recent college graduates will be considered



Education Requirements:

Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent



Business casual dress code.



Cross border work is not permitted for this role.



Major Purpose:

Provides day-to-day operational support for a computing environment (computer center, unit computing, a community of users, etc.), in order to contribute to the smooth running of that environment.

Procedures are generally well-established. Support activities generally require a good, basic technical background while also being fairly administrative in nature. Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options.



TYPICAL EXAMPLES:

--monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems Is limited in breadth, depth, and/or frequency of interaction with external contacts. Major Duties:? Documents recording and/or distributing information. Has limited breadth, depth and/or frequency of interaction with external contacts.

Typical examples include logging statistics on process completion, reporting problems, updating data, maintaining documentation or procedures, distributing reports. ? Maintains equipment, supplies, data supporting processes or operations. Typical examples include scheduling routine equipment maintenance, ordering supplies, monitoring inventory, updating data records, and interacting with suppliers. ? Performs/monitors processes or operations that are reasonably stable and/or which often require choices between several options.



TYPICAL EXAMPLES: -

-monitoring mainframe job network and restarting/making decisions from pre-defined choices to resolve problems ? Responsible for effective e-mail communications and ability to create and maintain basic documents/records/files:



TYPICAL EXAMPLES: --contact lists --process logs --problem incidence reports -- customer information updates --purchase orders --inventory, maintenance or other service records -- configuration and utility files ? Responsible for recognizing problems with the processes/operations he/she supports. Is responsible for resolving those problems with pre- established and documented solutions. Those solutions may be multipathed, requiring assessment of each problem situation. Is responsible for reporting to others those problems that fall outside their Product to resolve. ? Applies basic technical knowledge in the support of processes or operations. TYPICAL EXAMPLES: --assist in installing software upgrades --perform routine hardware maintenance --troubleshoot and resolve user problems based on scripts or procedures provided Skills, Abilities, Knowledge: ? Ability to use standard desktop load applications such as Microsoft Office plus intranet and internet functions. ? Knowledge of computer security policies and a general overall knowledge of computer security concepts. ? Knowledge of computing and networking concepts and fundamentals. Education: ? Degree in an Information Technology discipline or equivalent experience. - High School or secondary diploma or equivalent Work Experience: ? Information technology experience and/or business experience. (Less than 1 year)