Business Systems Analyst II

We are seeking an experienced Business Systems Analyst with strong expertise in Facets to support complex system analysis, business requirements, and cross-functional initiatives. The ideal candidate will work closely with business and technical teams to deliver scalable solutions that improve efficiency, reduce costs, and enhance customer experience.

• Demonstrate deep knowledge of Facets and its core configurations, including:
  • Member demographic data
  • Member eligibility
  • Products
  • Claims (eligibility, denials)
  • Benefits
  • Balances
  • Service limits
  • Prior authorization
  • Other core Facets functionalities

• Consult with client management to address business needs and opportunities.
• Provide continuity across business units, development, operations, and technical teams during testing and implementation.
• Define complex system solutions for cross-functional and multi-platform initiatives.
• Assess the impact of changes and define business rules across functional areas.
• Apply advanced systems analysis techniques considering current and future business environments.

• Lead requirements gathering, analysis, and validation.
• Ensure requirements are:
  • Complete, consistent, traceable, feasible, and testable
• Document requirements using standard templates with clear and concise language.
• Define non-functional requirements including quality attributes, constraints, and interfaces.
• Manage requirement changes and communicate impacts, risks, and issues to stakeholders.

• Collaborate with technical and QA teams to ensure solutions meet business needs.
• Build strong relationships with business and IT stakeholders.
• Identify opportunities to improve processes, documentation, and requirement practices.
• Support multiple concurrent projects and ensure successful delivery.

• Lead or support project roles such as:
  • Project Lead
  • Business Systems Analyst Lead
  • Technical Lead
• Coordinate work assignments and validate deliverables of team members.
• Mentor and guide junior analysts.
• Support medium to large-scale project phases.

• Recommend solutions to improve efficiency, reduce costs, and enhance service quality.
• Conduct research on tools and technologies to support business decisions.
• Identify and initiate improvements aligned with business objectives.

• Bachelors degree in Computer Science, Information Systems, or a related field (or equivalent experience)
• Masters degree preferred

• 5+ years of experience in Information Technology and Systems Analysis
• Proven experience leading requirements development efforts
• Experience in the health insurance domain preferred
• Strong expertise in application development methodologies and IT concepts
• Ability to translate complex technical concepts into business-friendly language

• CBAP or CCBA certification preferred
• Strong leadership, organizational, and multitasking abilities
• Advanced knowledge of integrated and interdependent systems
• Excellent communication skills (written and verbal)
• Strong negotiation, presentation, and facilitation skills