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Job Requirements of Medical Assistant II:
-
Employment Type:
Contractor
-
Location:
The Woodlands, TX (Onsite)
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Medical Assistant II
Careers Integrated Resources Inc
The Woodlands, TX (Onsite)
Contractor
Title:- Medical Assistant II
Location:- The Woodlands, TX 77384
Duration:- 3 months
Shift :- Monday-Friday 7:45 am - 4:15 pm
Description:-
Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
Proactively approaches dissatisfied customers and implements customer service recovery measures.
Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
Obtains translation services as needed for customers.
Participates in clinic meetings to assist in planning optimal patient flow for session/day.
Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.
Skills:-
Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts.
The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide
excellent customer service skills.
The ability to demonstrate quick decision making and self-initiated work behaviors is
necessary.
Bilingual in Spanish/English a preferred
Location:- The Woodlands, TX 77384
Duration:- 3 months
Shift :- Monday-Friday 7:45 am - 4:15 pm
Description:-
Welcomes and interacts with all patients, families, and visitors in a professional, timely, age appropriate, and culturally sensitive manner.
Responds to customer questions with prompt information and/or service related to appointment status, wait time, or unanticipated problems.
Communicates with patient, staff, and providers regarding patient arrivals, delays, and clinic processes.
Proactively approaches dissatisfied customers and implements customer service recovery measures.
Identifies prolonged wait times for patients in waiting room and reports to clinic manager.
Obtains translation services as needed for customers.
Participates in clinic meetings to assist in planning optimal patient flow for session/day.
Attends staff meetings or signs attendance records for reading of minutes and attends mandatory training and development activities by established guidelines as evidenced by supervisory observation and written/verbal feedback.
Notifies licensed staff or supervisor when unable to complete assigned tasks or responsibilities.
Skills:-
Knowledge of nursing/medical assistant patient care tasks, the managed care industry, appointment scheduling, related medical terminology and customer service concepts.
The ability to operate proficiently a personal computer and basic clinic/patient care, office equipment; demonstrate interpersonal skills; demonstrate good verbal communication skills; demonstrate good time management skills and provide
excellent customer service skills.
The ability to demonstrate quick decision making and self-initiated work behaviors is
necessary.
Bilingual in Spanish/English a preferred
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