Senior Site Specialist

Job Description: M-F 8:30am-4:30pm
100% Onsite




Location/Division Specific Information

Unity Lab Services provides a single source for integrated lab service, support, and supply management. Our customized service offerings and premier service experts have the flexibility and experience to uniquely address our customer s laboratory's business needs.


How do we make an impact?

The position is focused primarily on scientific support services within Unity Lab Services core offerings of order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, and chemical tracking.


What will you do?

Use clients or customer's inventory/order management electronic systems to perform the following activities: on-site program replenishments and disbursements, receiving, put-away, stock rotation, cycle counts, order entry and expediting, customer service call resolution, product returns, and backorder processing

Perform laboratory services such as order delivery, and chemical inventory receipt/reconciliation.

Analyzes/maintains/reconciles various customer and company reports to ensure partner requirements are met

Follow work processes as outlined by our written procedures

Listens to customer concerns, effectively addresses issues with a goal of resolution within established timeframe, and proactively communicates with supervisor, any customer concerns and/or potential problems

Engages in process improvement activities

May perform other responsibilities as assigned by management


How will you get here?

Education: High School Diploma, college degree preferred

Experience: 2-3 years of equivalent experience, preferably within a laboratory setting or services. Demonstrated customer service, verbal, written, and presentation skills



Knowledge, Skills, Abilities:

Demonstrates ability to read, write and speak English fluently, using strong communication skills and desire to deliver excellent customer service, including maintaining a professional appearance in all interactions and upholding clients values.

Possesses the interpersonal skills to be able to collaborate with various levels of Client personnel & customers.

Knowledgably performs data entry function

Demonstrates computer proficiency and possess intermediate skills in Microsoft Office suite of software. Uses organizational skills to multi-task and meet due dates as needed.

Works primarily at customer site, which may require working independently. Work areas may include spaces where chemical-based allergens may be in use (such as penicillin, tetracycline, etc.)

Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, and safety glasses, steel toe shoes, bump hats and/or safety glasses.

Requires the ability to lift, push and pull 30-40 pounds consistently; may be required to lift 50 pounds, including operation and use of pushcarts.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.