Patient Portal Liaison / LTSS Coordinator

Job Title: Patient Portal Liaison / LTSS Coordinator
Location: New York, NY 10004
Duration: 05/11/2026 – 07/04/2026
Shift: 9:00 AM – 5:00 PM
Schedule: 5 days/week, 7 hrs/day, 35 hrs/week, No on-call
Schedule Notes: Hybrid role; Patient-facing (high call volume); Minimum 2 years of healthcare-related experience required; Managed care, care coordination, or community-based experience preferred; Strong computer skills and typing speed (25–35 WPM) required; Bilingual preferred
Work Setting: Managed Care / Health Plan
Pay Range: $20-$21/hr.

Requirements
Required Skills & Experience:

• Minimum 2 years of experience in a healthcare-related field
• Experience in managed care, care coordination, health education, health home, or community-based services preferred
• Strong interpersonal, verbal, and written communication skills
• Strong customer service skills with ability to engage members telephonically
• Ability to work independently, problem-solve, and escalate clinical concerns appropriately
• Proficiency navigating multiple systems and web-based applications (including Excel)
• Knowledge of HIPAA and confidentiality standards

Education

• Associate’s Degree required
• Bachelor’s Degree preferred

Certifications & Licensure

• Not specified

Job Summary
Supports Medicaid members receiving long-term services by conducting outreach, coordinating non-clinical care needs, and working alongside care managers to ensure members receive appropriate services, improve health outcomes, and reduce gaps in care and unnecessary utilization.

Job Responsibilities

• Conduct monthly outreach calls and complete LTSS and SDOH assessments
• Document member interactions in care management systems (e.g., DCMS) in compliance with regulatory standards
• Coordinate appointments, transportation, medications, and durable medical equipment (DME)
• Identify issues and escalate clinical concerns to care managers
• Engage members and caregivers to support health, well-being, and care plan adherence
• Address social determinants of health and connect members to community resources
• Maintain accurate documentation in compliance with regulatory, risk, and accreditation requirements
• Collaborate with internal departments and external providers to support care coordination
• Assist with audits, reporting, quality improvement initiatives, and member retention efforts
• Ensure compliance with federal, state, and organizational policies and procedures