Phlebotomist II - Float

The Patient Services Representative II (PSR II) serves as the primary patient-facing representative of the organization. This role is responsible for performing high-quality blood collection and specimen processing in accordance with established clinical and forensic procedures. The PSR II ensures patient safety, confidentiality, and accuracy while creating a professional and trustworthy patient experience. Work assignments may include physician offices, patient service centers, or multiple locations based on business needs.

• Perform daily work activities accurately and on schedule under the direction of the area supervisor

• Collect and process clinical and forensic specimens following established policies and procedures

• Perform venipuncture and capillary collections for pediatric, adult, and geriatric patients

• Verify patient identity, demographics, and specimen labeling

• Obtain patient signature post-venipuncture to confirm specimens were labeled in the patient’s presence

• Ensure specimen accuracy, integrity, and proper handling

• Maintain complete and accurate records and documentation

• Uphold patient confidentiality and data accuracy standards

• Maintain a safe, clean, and professional work environment

• Demonstrate leadership behaviors, process excellence, and organizational commitment

• Promote a positive company image to patients, clients, coworkers, and the public

• Ability to produce high-quality, error-free work in a fast-paced, high-volume environment

• Strong phlebotomy skills, including pediatric, geriatric, and capillary collections

• Ability to work independently with minimal supervision

• Strong attention to detail and organizational skills

• Ability to manage multiple priorities simultaneously

• Sound judgment and decision-making within established procedures

• Excellent customer service and patient communication skills

• Proficiency with keyboarding and data entry systems

• Ability to adapt to change and demonstrate flexibility

• Flexible availability required, including weekends, holidays, overtime, and on-call shifts

• Travel required between multiple sites with minimal notice

• Floaters must report on time to assigned locations daily

• Mileage reimbursement available for eligible travel

• Must be able to work full scheduled shifts and remain on site for the entire shift

• High school diploma or equivalent (required)

• Medical assistant or paramedic training (preferred)

• Phlebotomy certification (preferred; required in California, Nevada, and Washington)

• Minimum 3 years of phlebotomy experience required, including pediatric, geriatric, and capillary collections

• Minimum 2 years of experience in a Patient Service Center environment (preferred)

• Customer service experience in a retail or service environment (preferred)

• Prior keyboarding and data entry experience required