Scheduling Assistant II

Job Title: Scheduling Assistant II
Job Location: Allentown, PA
Job Duration: 23-24 Months (possibility of extension)

Job Responsibilities:

• Serve as central point of contact for all incoming customer calls/emails.
• Address customer questions/concerns as much as possible.
• Delegate to appropriate individual/group if unable to address.
• Log customer calls and report out weekly.
• Assist schedulers with proactive customer contacts throughout job scheduling process.
• Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.).
• Schedule customer appointments, issue reminders/confirmations.
• Maintain log of all communications to report out weekly.
• Close work orders at request of scheduler.
• Act as customer point of contact for select jobs.
• Schedule temporary interruptions.
• Monitor and update property damage claims (WATTS).
• Other duties as assigned.
• Provide other scheduler assistance as needed.
• Assist in creating work packets.
• Assist in processing bundled job cards.
• Remove job holds once verified.
• Create IVR appointments.
• Assist in WO close out.
• Schedule temp disconnects.
• Investigate property damage claims and schedule work if Client liability is determined.