PSC Greeter

Job Title: PSC Greeter
Job Location: Brooklyn, NY 11220
Job Duration: 3 months (possible extension)  
 
Shift: Mon-Fri 8 am – 4 pm and every other Saturday 8am-2pm
 
MUST speak Chinese, Mandarin, and/or Cantonese.
 
Pay range: $16.50 – $20.00/hr. on W2
                                                                                                                                              
Roles and responsibilities:

• Greet customers appropriately. Treat all customers in a courteous manner.
• Assists patients with kiosk sign-in and ensures accuracy of same.
• Contacts clients to obtain patient orders.
• Handles customer inquiries.
• Reads, understands, and complies with departmental policies, protocols, and procedures: (i.e. Procedure Manuals, Safety Manual, Compliance Manual, Employee Handbook, Quality Assurance Manual).
• Performs basic clerical duties, i.e., filing, faxing, preparing mail, some data entry.
• Demonstrates organizational commitment and values of .
• Adheres to departmental and company policies.
• Reports on time to work, following attendance guidelines.
• Answers the telephone in a friendly and helpful manner, by incorporating the company name, self-identification and a helpful statement.
• Use established protocols for reporting customer complaints.
• Ensures that HIPPA Compliance regulations are followed; uses test translation tables.
• Completes all required training.
• Assists with stocking of supplies.
• Other duties as required to meet the customer requirements.
• Completes special projects as requested by supervisor or manager.

 
Requirements:

• High School Diploma or Equivalent Required.
• One year customer service experience.
• MUST speak Chinese, Mandarin, and/or Cantonese.
• Keyboard/data entry and PC experience.

 
Skills

• Must be flexible and available based on staffing requirements, weekends, holidays, and overtime.
• Must have strong communication skills. Able to speak clearly and effectively communicate to customers and peer groups.
• Demonstrates good organization, communication, and interpersonal skills.
• Capable of handling multiple priorities in a high-volume setting.
• Able to make decisions based on established procedures and exercise consistent, independent, sound judgment.